
Timeline
About me
Customer Service Officer
Education
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Universitas balikpapan (uniba)
2015 - 2019Bachelor's degree english language and literature/letters 3.90Activities and Societies: Himpunan Sastra Inggris UNIBA, Basketball. I used to be the part of Himpunan Sastra Inggris Universitas Balikpapan that acted as the Public Relation member. I also take part in the Basketball Team of this University in my late semester.
Experience

Pt sanggar sarana baja
Jul 2014 - Sept 2014InternPT Sanggar Sarana Baja (SSB) specialty engages in equipment manufacturing for mining, oil & gas industry, recondition components for heavy equipment, and provide on-site welding & machining services.I was an Intern and became the part of Maintenance Crew which handle the maintenance of manufacturing machinery inside or outer plant. My Jobdesk as an Intern were :-Doing maintenance to the production machines, plant's generators and many other machinery assets of the company.-Making daily reports of the fully repaired machines to the supervisor. Show less
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Pt bank rakyat indonesia (persero) tbk
Mar 2020 - May 2021Customer service officerBank Rakyat Indonesia (BRI) is a state-owned bank and one of the largest banks in Indonesia. Bank Rakyat Indonesia (BRI) was established in Purwokerto, Central Java by Raden Bei Aria Wirjaatmadja in 16 December 1895.My Jobdesk as Customer Service Officer were :-Dealing with customers regarding Banking products (opening and closing Savings account, explaining and processing loan deals, solving customer's complain both direct or indirect, making an offering to customers regarding insurances, loans, etc.)-Making a daily report and monthly report needed by the Bank (Daily report were made usually after the working daily hours at Bank ended, it was about all the transactions made that day. Monthly report made after recapitulating the daily report. Usually these reports act as a basis of the strategy of the next month performance and also marking the potential customers for the bank.-Making some book notes to mark the income of the office (Usually this book notes will be hand over to the main branch as a monthly report and the main branch will provide what are being needed by the branch office.)-Sorts all of the document made during the operational hours (These documents contains the customers personal information and must be sort carefully so it might be useful for the bank to review it later.)-Making daily recapitulation of Automated Teller Machine into the online system.-Fix an error happened to the Automated Teller Machine (whether pulling a stuck money inside or restarting the machine and make some adjustment for the machine to work again.) Show less

Smk panca dharma balikpapan
Sept 2022 - Jul 2023English teacherSMK Panca Dharma/Panca Dharma Vocational High School is a private vocational school located in East Borneo, Balikpapan City and is under the auspices of the Panca Dharma Foundation. Panca Dharma Vocational School currently organizes 6 types of vocational competency programs which are in great demand by the business or industrial world.My Jobdesk as an English Teacher were :-Making lesson plans according to the determined syllabus.-Teaching English Language in various classes ranging from class X - XII.-Input the student's scores in an online report system by recapping all scores gathered in a semester. Show less

Pt wulandari bangun laksana, tbk
Dec 2023 - Mar 2024Customer service officerPT Wulandari Bangun Laksana Tbk (BSBK) is a real estate development company established in Jakarta in 1994. Originally founded under the name Dwipagriya Lestari, the company underwent a name change in 2002. Notably, PT Wulandari Bangun Laksana Tbk is the visionary force behind Balikpapan Super Block, an integrated area spanning 14 hectares in Balikpapan, East Kalimantan. This expansive development encompasses condominiums, apartment buildings, office spaces, a shopping center, and entertainment facilities, including hotels, restaurants, shops, nightclubs, and bars.My Jobdesk as Customer Service Officer were :-Verificate and collect the Closed Bills transaction which being uploaded by Customers in the PAMPlus Application System to give benefit to the users of PAMPlus Application.-Dealing with visitors of the Mall regarding any questions about directions, accepting lost item from visitors or any co-workers in charge and giving the found items to the rightful owner using the standard operations procedures, using paging system to announce various announcement, selling cashless cards from various Banks, reporting any kind of maintenance process happened inside the Mall.-Making daily report of the Customer Service activities at the station.-Making monthly report of Rejected Data Transactions from PAMPlus System. Show less

Maybank
Mar 2024 - Jul 2024Talenta service programPT Bank Maybank Indonesia, Tbk ("Maybank Indonesia" or "the Bank") is one of the leading private banks in Indonesia that is also part of Malayan Banking Berhad (Maybank) Group, one of the largest financial services group in ASEAN. Previously, Maybank Indonesia was known as PT Bank Internasional Indonesia, Tbk (BII) which was founded on 15 Mei 1959, obtained its license as foreign exchange bank in 1988, and had its share listed as publicly listed company in Jakarta Stock Exchange and Surabaya Stock Exchange (now merged as Indonesia Stock Exchange) in 1989.As part of Talenta Service, i was assigned as Teller, and my jobdesk was :-Verificate the customer's data before doing any transaction-Doing service such as withdrawal or deposit money, sending money domestically or abroad-Cross selling while doing transaction to promote the company's products Show less
Licenses & Certifications

Certified tourism ambassador (cta)
Dinas pendidikan pemuda & olahragaMar 2017
Honors & Awards
- Awarded to Erwinsyah AgustaWakil 3 Duta Wisata Manuntung Kota Balikpapan Dinas Pemuda, Olahraga dan Pariwisata Mar 2017
Languages
- enEnglish
- inIndonesian
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