Experience

• 

  Sai plast

  Apr 2006 - Sept 2008

  Computer operator

  Worked with Sai Plast as a Office Assistant.Job Profile: • Answer Clients Phone calls and giving info about production and materials.• Coordinate messenger and courier service.• Monitor and maintain office staff members attendance & records.• Making of Sales bills and maintain accounts.

• 

  M computers

  Oct 2008 - Feb 2009

  Field desktop engg.

  Worked with M Computers as a Computer Hardware field Engg. For 5 Months. Job Profile: Visiting to Customers location to solve Computer and Network problems.• Installation and Configuration of Desktop & Laptop with OS and Applications.• Hardware Support for Desktops and Laptops.• Installation of Software, Antivirus tools & troubleshooting.• Provide support for small office network infrastructure.• Configuration and testing of any new hardware and software.

• 

  Perfect comuters & services

  Mar 2009 - Apr 2010

  Field desktop engg.

  Worked with Perfect Computers & Services as a Computer Hardware field Engg. For 13 Months. Job Profile: Visiting to Customers location to solve Computer and Network problems.• Installation and Configuration of Desktop & Laptop with OS and Applications.• Hardware Support for Desktops and Laptops.• Installation of Software, Antivirus tools & troubleshooting.• Provide support for small office network infrastructure.• Configuration and testing of any new hardware and software. Show less

• 

  Reliance communications

  Oct 2010 - Aug 2014

  Technical support executive

  Worked as a T.S.E. Technical Support in Data Card Back officeJob Profile: Providing Technical Support to Customer on mails & on call for the Reliance Data Cards. Assist customer with installation of Data Card Software on various Operating Systems, & Technical Troubleshooting etc.

• 

  Eset india

  Aug 2014 - Jan 2017

  Senior technical support engineer

  Worked with ESS Distribution Pvt. Ltd. (ESET Antivirus Partner in India)” as a Senior Technical Support Engineer.Job Profile: •Responsible to manage support team members.•Provide technical support through Email, Phone and Online Remote. •Training to internal team members, channel partners and clients. •Conducting Demo, POC, Installation, configuration and troubleshooting of ESET products for individual & corporate customers.•Work closely with other departments to resolve outstanding issues.•Assist in documenting solutions with ESET Knowledgebase for training and information purposes.•Perform in house IT activity and maintain the company network infrastructure, configuration & testing of any new hardware and software.•Management of the data backup & retrieval scheme and applying patches in accordance with company procedures and support for Outlook & its issue to client users. Show less

• 

  Emporis solution

  Feb 2017 - Jan 2018

  Senior technical support & desktop engineer

  •Responsible for installing and configuring Windows Laptops & MacBooks. •Diagnosing and solving hardware/software faults.  Ensure proper recording and closure of all issues.•Perform in house IT activity and maintain the company network infrastructure, configuration & testing of any new hardware and software.•Management of the data backup & retrieval scheme and applying patches in accordance with company procedures and support for Outlook & its issue to client users.

• 

  Bd software distribution pvt ltd

  Feb 2018 - Oct 2019

  Manager technical support

  Worked with BD Software Distribution Pvt. Ltd. (Bitdefender Antivirus Partner in India)” as a Technical Support Manager.Job Profile: •Responsible to manage support team members.•Responsible to train new team members and channel partners.•Provide technical support through Email, Phone and Online Remote training to internal team, channel partners and clients. •Installation, configuration and troubleshooting of Bitdefender product on client PC for individual & corporate customers.•Work closely with other departments to resolve outstanding issues.•Perform in house IT activity and maintain the company network infrastructure, configuration & testing of any new hardware and software.•Management of the data backup & retrieval scheme and applying patches in accordance with company procedures and support for Outlook & its issue to the users. Show less

• 

  Panzer it

  Oct 2019 - now

  Head of technology

  IT Activist, Technology Head: Working 24x7 to secure Network/Data of organizations. Data Warrior