Experience

• 

  Akbar travels of india pvt ltd

  Aug 2014 - Sept 2016

  Reservations agent

  -Deal with clients and customers on a daily basis.-Book flights, tickets sales,etc-Responsible for coordinating travel, including handling ticketing, taking phone calls for changes and special requests.-Responsible for providing detailed travel information to customers -Ensure compliance with company's procedures for documentation, ticketing, voids, refunds

• 

  Executive lifestyle

  Oct 2016 - May 2019

  Team leader-customer service

  • Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.• Shares continual responsibility for deciding how to manage the colleagues, ensuring calls are handled efficiently and effectively.• Provides daily direction and communication to colleagues so that customer service calls are answered in a timely, efficient and knowledgeable manner. • Selling and coordinating charter flights for clients and accommodate their travel needs. • Operators relationship management • Calling customers regularly in order to stay informed and develop relationships • Made alternate arrangements for passengers owing to flight cancellation and processed refund as required.• Ensuring Highest Standard of Customer Service is provided to the Customer Show less

• 

  Aviationminds

  May 2019 - Oct 2020

  Senior sales executive

  • Selling and coordinating charter flights, Air tickets, Hotel bookings, Travel Insurance for clients and accommodate their other travel needs.• Operators relationship management.• Negotiating on Price• Calling customers regularly in order to stay informed and develop relationships.• Business development calls, prospecting of new customers through research.• Ensuring Highest Standard of Customer Service is provided to the Customer.

• 

  Mira tours & travel

  Apr 2021 - Dec 2021

  Supervisor

  Sells and coordinates transportation, accommodations, insurance, tours and activitiesHandles travel issues, conflicts, complaints, cancelations and refundsAdvises clients regarding destinations, cultures, customs, weather and activitiesMeets with clients to determine travel needs, budgets and preferencesCollects payments, books travel arrangements and pays applicable feesMaintains accurate records of bookings, payments, transactions, phone calls and meetings Show less

• 

  Dubai airports

  Jan 2022 - Oct 2022

  Customer service agent

  Assisting the Passengers in Check-in Area, concourse, Arrival & Departure Emigration, Boarding Gates, Etc.Helping passengers to use Smart Gates and managing the queueDealing with difficult passengersSecurity Screening AreasMaintain the smooth flow of passengers in Automated Passenger Movement (APM)Floor walking –greet and guide the passengersEnsuring Highest Standard of Customer Service is provided to the Customer

• 

  Emirates group

  Oct 2022 - now

  Customer service agent