Experience

• 

  Kfc

  Jun 2008 - Jul 2009

  Shift manager

  Management of employees, responsibility about staff and all aspects of running shift. Experience in food health and safety & HACCP

• 

  Burger king corporation

  Jul 2009 - Sept 2014

  Assistant manager

  Management of employees,responsibility about staff schedule and all aspects of running shift and restaurant (ordering stock, cash handling, maintenance). Work in very busy restaurant. Trainings in: Food Safety, Equipment Workshop, First Aid, Loss Control, Basic Management.

• 

  The npd group

  Sept 2014 - Mar 2023

  Sample of responsibilities:• Solid understanding of the evolving nature and ongoing management of the core data classification processes• Evaluate and approve outlet data feeds for use in syndicated deliveries, provide inputs on the level of effort for new project and ongoing works • Monitoring and evaluation of the team performance to maintain efficient and effective work practices to a high quality standard• Nurture the growth and development of team members. Help them realise their own potential, in the team and business. Actively encourage people development, career progression, the acquisition of new skill/knowledge wherever possible• Work on multiple priorities and/or projects simultaneously. Effectively manage expectations, stakeholder communications as well as work flow, to ensure deliverable can be managed within the constraints at that time• Self-management, time management, people management, project management and relationship management.• Represent the function/business or site on project calls/meetings with stakeholders professionally and creditably without having to have all the prerequisite knowledge or experience to do so confidently and diligently Show less • Provide regular feedback, continuous support and guidance to all team members. Ensuring to corporate wide timelines when participating in the performance review process, or other global processes. Address any people related issues or challenges in an efficient and compassionate manner• Mobilizing technical skills and knowledge to facilitate improvements. Coaching, mentoring and supporting all colleagues help them achieve their maximum potential • Monitoring and communicate error and learning’s for the department• Developing strong working relationships with international colleagues across multiple functions• Implement effective data editing strategies and quality checks to safeguard the integrity of our data and successfully achieve all client deliverables• Strong focus on data quality, cycle time and client satisfaction (internal and external) through immediate incident reporting, and appropriate communication of data issues, effective collaboration and seeing all issues to a successful conclusion • Manage multiple close outs and upgrades/country launches to ensure OTC matrices are achieved and cycle times are reduced where possible• Foster strong coordination and collaboration with leads in all other businesses to share best practices• Responding efficiently and effectively to internal and external inquiries ensuring clear, concise communication • Having a strong understanding of all production calendars • Support the local and global management team and organisation by supporting companywide initiatives, trainings, communications and projects Show less • Organize validation activities and ensure customer information is updated.• Make sure handover of customer solutions into operations is fully documented and executed and lead the standardization efforts in that area.• Define and make sure all customer onboarding projects follow the same operational criteria. • Provide training and mentoring for team to ensure that process guidelines are understood and followed.• Coordinate service validation activities with the Service Operations Support teams• Work closely with business partners develop and manage the implementation of the project plans.• Maintain the Project Plan, exercising formal change control when appropriate, to ensure that the agreed Project timescales are adhered to. Show less

  • Operations Manager

    Feb 2019 - Mar 2023

  • Team Leader

    Jan 2018 - Feb 2019

  • Operations Coordinator

    Aug 2016 - Dec 2017

  • Data Classification Associate

    Sept 2014 - Jul 2016
• 

  Circana

  Mar 2023 - now

  • Senior Operations Manager

    Mar 2024 - now

  • Process Control Operations Manager

    Mar 2023 - now