Brenda Eldridge, M.S.

Experience

• 

  Truckee Meadows Community College

  Apr 1989 - Sept 1993

  ● Supervised CST staff, registration workers, and clerical staff, overseeing 10-15 employees.● Analyzed and assessed new software enhancements for operational efficiency.● Coordinated software implementations across financial aid and controller offices.● Developed and executed testing plans, office procedures, and training materials for software upgrades.● Produced reports addressing both internal and external organizational requirements.● Designed security protocols to safeguard data integrity across systems.● Provided technical support, assisting staff with hardware and software issues.● Handled both telephone and in-person user support requests for the Student Information System. Show less

  • Computer Operations Supervisor

    Jul 1992 - Sept 1993

  • Computer Systems Technician III

    Jul 1990 - Jul 1992

  • Admissions & Records Specialist

    Apr 1989 - Jul 1990
• 

  Small Business Solutions

  Sept 1993 - Sept 1998

  Technical Support Consultant

  ● Automated MLS form inputs and outbound dialing as a Licensed Real Estate Agent, enhancing operational efficiency.● Designed and installed network infrastructures for small offices, optimizing connectivity and performance.● Developed custom reports to meet specific business requirements and support decision-making processes.

• 

  JCP, Remote Operations Support Center

  Sept 1998 - Aug 2000

  ● Led installation projects for the Reno ROSC, upgrading store connectivity from 56kb point-to-point to frame relay and ATM, and installing networking hardware.● Administered NT domain, developing security policies, managing server backups/restorations, file systems, software installations, and licensing.● Oversaw training for ROSC associates, managed training budgets, developed curriculums, and led training sessions; supervised Support/Analyst LAN team and PC Administrators. ● Managed installation, troubleshooting, and maintenance of data centre equipment, including CISCO routers, switches, and EMC storage systems.● Led projects to convert InfoSys database to MS Project 98, execute server installations, and deploy new EMC DASD 5700 systems.● Served as Acting PC Administrator for LAN, overseeing upgrades from NT 3.51 to NT 4.0 across servers and workstations.

  • Installation Specialist

    Aug 1999 - Aug 2000

  • Technical Specialist Hardware

    Sept 1998 - Aug 1999
• 

  Reno Gazette-Journal

  Aug 2000 - Oct 2003

  ● Led the development and implementation of a company-wide intranet, aligning with departmental needs to enhance collaboration and information access.● Redesigned the online work order system to automate email updates and status reports, improving communication and efficiency within IT operations.● Customized the call accounting system to generate detailed analytical reports for management, aiding in strategic decision-making.● Developed billing reports from the call accounting system, ensuring accurate billing of departmental long-distance charges.● Created an online ad hoc reporting interface that enabled management to access detailed summaries of call data for performance analysis.● Implemented vectoring of inbound calls using scripts to streamline call routing processes in call center operations.● Managed cross-departmental automation projects, enhancing online reporting, publication verifications, and network administration.● Worked closely with management to identify and automate manual processes, including legal affidavit generation and directory updates.● Collaborated with department managers to integrate disparate databases and develop essential ad hoc reports. Show less ● Delivered IT support to over 450 users, addressing software, hardware, and peripheral issues.● Managed network administration tasks, including user account setup, email configuration, and file permissions.● Developed a departmental asset management database using Access 2000 to streamline asset tracking.● Programmed Definity G3I telephone switch, configuring call centre stations, user extensions, and voicemail setups.● Configured and deployed new workstations, ensuring seamless integration into existing network environments.● Automated IT workflows, including work orders and network access requests, enhancing process efficiency.● Created an intranet support site using FrontPage 2002, Access, ASP, JavaScript, and VBScript to automate work order management.● Automated Call Accounting system to directly extract and process data for management reporting.● Implemented automatic virus definition updates with EPO Orchestrator, integrating real-time inventory data into asset management systems. Show less

  • IT Development Specialist

    Feb 2003 - Oct 2003

  • Information Technology Support Analyst

    Aug 2000 - Feb 2003
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  University of Nevada | Reno, NV

  Nov 2003 - now

  ● Supervise a team of five IT professionals, driving productivity and system reliability while developing UNRF's Data Warehouse, integrating data from systems like Workday, PeopleSoft, and Blackbaud.● Implement Tableau-based interactive dashboards and data visualization tools to streamline data access and enhance decision-making processes.● Serve as Database Administrator, expertly managing SQL and Oracle databases, and lead business process automation to increase transaction efficiency by 22%.● Manage end-to-end procurement processes for hardware and software, ensuring compliance with accessibility standards (VPATs, EEAAPs, WCAG-2.0).● Administer both on-premise and cloud-based applications, maintaining robust and scalable IT infrastructure.● Direct IT strategies across departments, leveraging technology for functions such as donor management, accounting, and event planning; explore machine learning with Python to enhance data analytics and predictions for donor behaviors. Show less ● Led two IT professionals, streamlining operations and system management across UNRF; acted as a liaison between UNRF and the Office of Information Technology, strengthening IT infrastructure.● Maintained high system reliability and performance by overseeing daily operations of computer and application systems.● Developed customized solutions to address the specific needs of campus divisions and external stakeholders.● Boosted fundraising efforts by collaborating with UNRF to leverage data effectively, enhancing campaign coordination and analysis.● Informed strategic decision-making by advising on IT capabilities, assessing project feasibility, and ensuring data relevance; effectively managed IT budgets, planning expenditures for hardware, software, maintenance, and training.● Directed UNRF's technology strategy, overseeing planning and execution to align with organizational goals. Show less ● Ensured operational efficiency by managing computer and application systems within the UNRF division.● Developed enterprise reporting solutions, integrating data from Blackbaud, HR, Financial, and Student Information Systems using Crystal Reports and SQL Server Analysis Services to fulfil executive management needs.● Created and implemented custom applications, such as an Applicant Tracking System and a Student Scholarship Application, consolidating diverse data sources to streamline user operations and decrease staff hours by over 75%.● Partnered with the user community to devise custom reports and automate workflows, leading to a substantial reduction in data entry time and errors through the automation of gift processing and event registration. Show less ● Managed and optimized third-party vendor applications, handling installation, configuration, customization, and troubleshooting.● Designed and developed custom application code to integrate third-party applications using SQL, VB, and VBScript.● Administered SQL Server, performing database programming and maintenance tasks.● Created DTS packages for streamlined data import and integration processes.● Developed user-specific ad-hoc reports using Crystal Reports, Access, and Excel to fulfill various business requirements.● Coordinated and executed application conversions, ensuring seamless integration and functionality across all vendor applications. Show less

  • Director Information and Business Process

    Jul 2011 - now

  • Manager, Data Development

    Oct 2007 - Jun 2011

  • Data Development Specialist

    Mar 2005 - Oct 2007

  • Application Specialist

    Nov 2003 - Mar 2005