Experience

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  Mbogu.com

  Jan 2008 - Sept 2010

  Website / corporate administrator

  - Supported creation of online shopping website and maintain the sales and customer service.- Photographed product and Photoshop task prior to submitting new product for sale.- Advised president of company regarding sales promotion, online advertisement and overall improvement for his newly operating online shop.- Coordinated shipping / packing procedure for productive warehouse usage and inventory management.- Operated front office for walk-in sales duty and provide customer service over the phone and online. Show less

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  Korea express u.s.a. inc.

  Nov 2010 - Dec 2011

  International parcel department operation

  - Managed and promote customer by following up with customer of pick up ETA.- Dispatched Pick-Up and Delivery for efficient route depending on current traffic and schedule.- Generated Tracking and BOL followed up by confirmation of shipment unload at LAX and departure.- Contacted S. Korea TSA for goods to be preceded and safely delivered to receiver.- Recorded all daily shipment and profit ratio verified by manager on monthly basis.

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  Samsung / kw international inc.

  May 2012 - May 2015

  Samsung returns department supervisor

  - Managed Samsung returns hold / inquiry in all warehouses across the United States.- Reported and analyzed data to address trend and current status to upper management by Excel.- Provided various report to various distributors including Best Buy & Sears.- Supervised, evaluated employee and distributed workload and determine performance.- Coordinated with upper management regarding procedure improvement and processing efficiency.- Implemented new protocol and trained KW sub-company (Service Quick, Inc.) regarding Samsung Service Center guideline and updated policy by detached service. Show less

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  Kw international inc.

  Sept 2016 - Feb 2019

  Assistant manager

  - Oversees daily Line haul schedule and dispatch.- Lead project based shipment scheduling and routing.- Freight cost analysis.- Support and advice LTL operations.- 3PL recruit.

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  Vatech america, inc.

  May 2019 - now

  Team manager

  -Parts Inventory management-Shipping / Receiving-Inventory Reconciliation-AR / AP-SAP / LMS Utilization