Experience

• 

  Sun life financial

  Jan 1997 - Oct 2001

  Long term disability claims adjudicator
• 

  Standard life investments

  Oct 2001 - Feb 2014

  Case manager, health and absence management

  Manage absences from work related to illness and accidents including casual absences according to group insurance policies. Provide guidance and management of return to work efforts. Attend litigation as required.

• 

  Medavie blue cross / croix bleue medavie

  Apr 2014 - Mar 2020

  Acting as a primary resource for a dynamic team of Disability Claims Specialists in determining direction and procedure for complex claims. Ensuring strong customer relationships with internal and external clients. Contributing to department strategic goals by effectively gathering relevant information and identifying trends and opportunities. Continuously striving for process improvements by identifying barriers for team members and mitigating their impact allowing for efficient and timely claims management. Recruiting of talent and providing career development. Demonstrating company values and ethics. Show less Responsible for on boarding of new clients and creating process documents. Liaising with sales and the Case Management department to refine process and procedure. Attend finalist presentations with the Case Management team and tailor presentations accordingly. Coach and mentor Disability Case Specialists and provide feedback to management and trainers. Assist in audits and ensure department deliverables are met. Provide assistance in overall department management. Manage both STD and LTD files as needed. Show less

  • Team Lead, Health and Disability Management

    May 2016 - Mar 2020

  • Operations Consultant

    Sept 2015 - May 2016

  • Disability Claims Specialist

    Apr 2014 - Aug 2015
• 

  Canada life

  Mar 2020 - Jul 2021

  Sr. case manager

  Responsible for the management of an assigned block of STD and LTD claims. Responsible for the initial decision and ongoing management of the claim through the assessment of medical information, contract provision, government programs and legal jurisprudence. Participation in client meetings as well as discoveries.

• 

  Otip (ontario teachers insurance plan)

  Aug 2021 - now

  Manager, ltd services

  Leading and supporting the LTD Services team in their mission of providing support and guidance to the members of the educational community. Manages the department facilitating and supporting changes for continuous improvement. Responsible for recruitment and retaining talent along with providing coaching and training.