Vishal Jalhotra

Experience

• 

  Bharat Electronics Limited (BEL)

  Mar 2015 - May 2015

  Marketing Intern
• 

  Restroworks

  Mar 2016 - now

  Senior Project Consultant

  A Competent Professional with 8+ Years of International and Domestic experience in:~ SaaS Based Product Implementation, Setup, and Training.~ API Integration as per the client requirements.~ Work with the Development Team for any escalated issues, bugs, and feature requests from customers.~ Work with the Key Account manager for the accounts review and renewal.~ Work with Support managers for any escalated issues and tickets.~ Define the user roles, controls and set the escalation matrix in order to align the proper operation process.~ Cloud Kitchen Restaurant Implementation.~ Stock & Inventory Implementation.~ Online Order/Aggregators Integration (Zomato, Swiggy, Deliverect, Urban Piper Etc)~ Accounts Integration (Tally, Xero, Etc)~ Table Reservation Integration (Dine Out, QMS, Etc)~ Marketing / Loyalty & Analytics Software Implementation.~ Accountable for the assigned Projects related to the implementation of software solutions to restaurants and hotels.~ Check the restaurant menu and inventory list and suggest the proper data management to restaurant teams in order to get the correct report and analytics and also feed it in the software in the required format for billing & inventory management operations.~ Complete the Cloud Kitchen online order integration if any restaurant is opted for that.~ Implement the accounting integration & analytics software and provide training to CEO, CFO, Operations Head, Marketing Team, etc.~ After completing the project take the sign-off from all the stakeholders. Show less