Experience

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  Board infinity

  Sept 2020 - Feb 2021

  Bi star student intern

  Organized events and in future talks related to web development, AI and Data Science. Motivating students and tech enthusiasts to learn and explore more about new technologies. Motivating students to gain the experience in the technical industry.

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  The entrepreneurship network

  Aug 2021 - Nov 2021

  Android developer
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  Capgemini engineering

  Dec 2022 - Sept 2023

  Network engineer

  • Working for the project (Cisco TAC) & managing the collaboration domain working for the project.• Providing BAU support to Cisco’s Premium Customers.• Administrating, Managing and Troubleshooting on various Cisco Collaboration devices, SDWAN, Routers, Switches, Webex Meetings and Many more.• Work with Tier 1, 2, 3, IM along with TAC, If required to resolvecomplex issues.• Providing support on proactive and reactive cases• Ensuring the highest levels of customer satisfaction & provided resolutions in timely manner.• Follow CMS incident process, accurate documentation of incidents and adhere to defined SLAs!• Coordinated with other supervisors, combining group efforts toachieve goals.• Displayed strong telephone etiquette, effectively handling difficultcalls. Show less