Vikrant Sharma

Experience

• 

  Telesonic Networks Limited

  Jan 2016 - Jul 2016

  Voice Engineer

  handled call related cases.worked on N2000, EWSD.knowledge of call flow, tracing etc.

• 

  Airtel

  Jul 2016 - Aug 2019

  Currently working in STP.Taking care of NLD connectivity. Link connectivity within Airtel Network and with other operators.knowledge of SMS flow, tracing.Good knowledge of SS7 and tekelec STP.handled roaming cases. handling SMS related issues and detecting problematic end.GT based routing, GT overflow. worked as executive in lead incident management.Took case of voice connectivity within Airtel Network and also with other operators.Responsibility is to restore the links between Airtel and other service providers e.g. BSNL, Vodafone, Reliance, Idea etc.Knowledge of PIC system( Data flow, tracing etc.).Monitoring the Billing file sessions in NSP. Tools used: - N2000, EWSD, U2000, ECI-NMS.

  • Senior Executive

    Dec 2018 - Aug 2019

  • Executive

    Jul 2016 - Dec 2018
• 

  Orange

  Aug 2019 - now

  Team Lead - Mobile and Roaming