Experience

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  Playtika

  Jan 2016 - Nov 2019

  • Configured, validated and ensured the smooth execution of the promotions, in-game features, live events and A/B testing.• Operated the Back-Office system where I set up campaigns, built pricing configurations and enabled/disabled game features.• Successfully resolved marketing discrepancies, resulting in a reduction of customer support inquiries and ticket volume.• Worked closely with Monetization, Product Game, Economy, R&D and Business Analysts departments in order to plan the day to day activities.• Acquired proficiency in independently enabling in-game promotions within two months, streamlining processes and reducing implementation time by 15% Show less • Provided customer assistance to all Caesars Casino’s clients, being the point of contact between the company and its players.• Accurately executed troubleshooting processes and resolved technical challenges, and when necessary, escalated issues to the relevant department for resolution.• Achieved a reduction in ticket volume, which involved exceeding daily tasks and ensuring customer satisfaction.• Provided solutions and workarounds to some reoccurring issues.• Contributed to the team's overall success through consistently completing daily tasks in an efficient and timely manner.• Improved KPIs despite yearly changes, achieving a 10% increase in overall performance. Show less

  • Monetization Operations Specialist

    Jul 2019 - Nov 2019

  • Customer Support Specialist

    Jan 2016 - Jul 2019
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  Oracle

  Dec 2019 - Feb 2023

  Solution engineer - bid manager

  • Successfully coordinated over 90 bids, ranging in value from 10k to 450k, while managing teams of varying sizes, from 3 to 12 individuals.• Conducted daily/weekly team calls that helped the team members be consistent in their content and meet the deadline.• Collaborated with the financial, legal, environmental, and quality departments to bring the latest information to the RFx.• Established as a proficient mentor, facilitating a 20% faster onboarding process for new colleagues.• As an early adopter of a new service offering, I successfully introduced and delivered it to stakeholders, achieving impressive results.• Created customer facing creative materials, graphic visuals and presentations to support the sales process.• Collaborated closely with the Creative Department in order to provide the salesperson with the best customer facing template.From this collaboration I have learned how to: create customer facing materials, graphic visuals and presentations to support the sales process; produce creative materials such as: infographics, brochures, banners, posters, flyers, rollups; create assets that could be reused on certain deals, depending on industry and the sale cycle. Show less

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  Ge vernova

  Apr 2024 - now

  Commercial manager

  • Craft solutions that deliver optimal value for both customers and the company by managing the end to-end commercial aspects of sales opportunities, from prospect to booking.• Coordinate cross-functional teams across various departments to ensure proposals include all required commercial (contractual and pricing) and technical details, are delivered on time, and are positioned to be competitive in the market.• Drive the preparation and submission of proposals, including Licenses, M&S, and Projects, achieving $1.2M in gains within the first six months and securing six successful project wins.• Ensure compliance by obtaining and maintaining a complete record of approvals for terms and conditions within the approved GE tools• Lead negotiations with customers and partners to resolve contractual and commercial issues, securing agreements that align with business objectives. Show less