Mritunjay Kumar Pandey

Experience

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  CMS Info Systems

  Jun 2005 - Jun 2007

  Tem Leader

  Installation, configuration & administration of windows and Linux based serversInstallation and management of domain Controller and additional domain controllerManaged active directory for domain users & Computers, OU, sites and services.Implementation of Group policy in all the clients under our domain.Managing Clients for Domain, Implementation of policies on Microsoft Windows 2000 and Windows XP Clients.Installation and management of file and print server.Configuration & Administration of Linux based DHCP & FTP serversBinding of IPs with MAC for EC members system.Clearing of cache and removal of MAC bindingsFTP access on case to case basis to the users. Managing user /groups for FTP access, accordingly providing rights to the user/group/folder.Installation and administration of Linux and Windows based Nessus Servers for port scanning.Installation & administration of squid server. Providing internet access to the users.Restriction of unauthorized sites which is not for business use.Publish logs for internet uses and cache clearing.Administration of WSUS server for patch management.Installation and configuration of Veritas Netback up (V4.5 & 5.0) server.Define backup type (i.e. Normal/Deferential/Incremental/Full)Defining the pools.Scheduling of backup (Daily/Weekly/Monthly)Daily review of success and failure logs.Reinitializing of failed backup.Routine checkup for backup restoration.Patch management, security management, Port Scanning using Nessus server (Linux / windows) and closing the holes. Scheduled GSD and BH in all the Linux and Windows based servers.Installation of Tivoli client for remote monitoring and asset tracking in all the server and clientsDoing root cause analysis and Troubleshooting of all OS, Hardware & Software’s errors.Visiting users desk for call handling related to Operation system, Lotus notes mailing, Network issues, Printer installation, various applications and hardware issues. Show less

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  Infoservices

  Jun 2007 - May 2009

  Team Leader

  Asset Management- Prevent revenue leaks, efficient management of assets in terms of Addition / Deletion, Physical Verification, Re-Conciliation & Asset Movement.Team Building & Management- Managing and leading team members and conducting periodic project progress review meetings to ensure specified time and cost parameters are being met.Improved Team Communication & coordination. Identification of training gaps & bridging the same.SLA Compliance- Ensuring 100% compliance on all SLA's. Ensuring proper mechanism for planned events and change control.Process Management- Managing Key Operational Processes at Circle level like Problem Management, Incident Management, Call & Helpdesk Management, Change Management, EOS & SA&D Management, BH Management, UID Management etc.Capacity Management, Security Compliance Aiming Green in all security audits. Ensuring Compliance in BH, VA, SHC. Customer Relationship- Response Management, Escalations Management & Resolution Tracking. Perception management and CR/PCR/ISR Management.Change management-Analyzing the need of changes (Hardware or Configuration) in existing setup or new setup required.Ensuring the communication for the change to the business and all concerned. So that they can plan their work accordinglyAfter the success implementation of changes, ensuring the closure of RFC raised Facilities Management-Coordinating with vendors for timely supply of computer peripherals and hardware devices to facilitate smooth project activities.Tracking asset movements and ensuring software and hardware assets are within control.Technical Support / TroubleshootingTroubleshooting problems pertaining to System Performance, Network Administration, and Application Conflicts & System Bugs.Addressing queries regarding the Information System / Software & extending onsite support to the clients including maintenance of hardware/software support. Show less

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  Infodart Technologies Ltd.

  May 2009 - now

  Manager-IT

  Approx 12 years of diverse experience in IT operations (EUS & Infra) support. Over to 6 years of managerial experience in various project. Currently responsible for the Helpdesk management / Call management / SLA Compliance / Asset management /Vendor management / Change management / Backup management / Capacity Planning & Uptime / Infrastructure management / Configuration management / Audit Security & Compliance / Customer Relationship & Response management / Team Building & Management (With strength of 52 ITSPOCs across India). Defining and managing the IT Support / Delivery strategy and implementation based on ITIL strategy within Videocon D2h. Handled multiple internal & external audits and made success. Show less