Experience

• 

  Four seasons hotels and resorts

  Jan 2008 - Jan 2009

  Marketing

  • Greet customers and ascertain what each customer wants or needs. • Handle customers’ inquiries and provide solutions to their problems.• Involve the client in the competition.

• 

  Ourkids

  May 2013 - Sept 2013

  Marketing assistant

  • Responsible for improve the relationship with the customer.• Responsible for new ideas for the stores.• Responsible for follow-up site.• Responsible for the implementation of the marketing plan.• Responsible for arranging and completing deals with schools and nurseries.• Responsible for follow-up Customers on the web site.

• 

  Vodafone

  Sept 2013 - Dec 2013

  Customer care agent

  • Respond promptly to customer inquiries.• Handle and resolve customer complaints. • Obtain and evaluate all relevant information to handle product and service inquiries. • Direct requests and unresolved issues to the designated resource. • Prepare and distribute customer activity reports. • Communicate and coordinate with internal departments.

• 

  Elaraby group

  Jan 2014 - now

  • Developing the marketing activation plan for the company in line with company objectives.• Leading a team to execute seasonal and annual campaigns for achieving company results.• Managing budget and monitoring spend against planned objectives and actual output.• Monitor and report on effectiveness of marketing activation campaign and events.• Preparing annual activation plans and budget plans for all existing products/brands.• Monitoring and developing all supplying, operations, transportation, and logistics for all Marketing Communications departments.• Auditing and approving on internal and external events’ costs. عرض أقل

  • Marketing Activation Manager | BTL |

    Jan 2020 - now

  • Marketing Activation Section Manager | BTL

    Mar 2016 - Jan 2020

  • Marketing Activation Specialist, | BTL

    Jan 2014 - Feb 2016