Experience

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  Telkom university run

  Jan 2014 - May 2014

  Software engineering practicum assistant

  Helping lecturer during practicum and concurrently grades, attendance, and modules then demonstrates the Astah application.

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  Software house bionus

  Jul 2014 - Dec 2014

  Software engineer

  A part of Project and I was trusted to create web-based designs using the PHP framework CodeIgniter and bootstrap programming.

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  Telkom university

  Jul 2016 - Dec 2016

  Erp practicum assistant

  Helping lecturer during practicum and concurrently grades, attendance, and modules then demonstrates the SAP application.

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  Telkom university

  Nov 2017 - Apr 2018

  Student financial services

  I work in the student financial service unit with an internship status. I was monitoring the suspension of old and new students credit, and recapitulate and report suspensions. I also serve sms/email/telephone, stamp paid off, update VA or create virtual accounts.

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  Tech mahindra

  May 2018 - now

  Part of Configuration Support Team for Hutchison 3 Indonesia/Indosat Ooredoo Hutchison1. Advanced Troubleshooting:Handling issues escalated from L1 support that require more in-depth technical knowledge.Diagnosing and resolving complex technical problems related to the configuration of systems or applications.2. Configuration Management:Assisting with the setup, configuration, and customization of applications or systems to meet specific business needs.Ensuring that configurations are optimal and align with best practices.3. Documentation:Creating and maintaining detailed documentation of configuration settings, procedures, and troubleshooting steps.Keeping records of changes and updates to configurations for future reference.4. Collaboration with Development Teams:Working closely with development and engineering teams to address issues that require code changes or enhancements.Providing feedback and recommendations based on support experiences to improve system configurations.5. User Training and Support:Assisting users with advanced configuration issues and providing guidance on best practices.Conducting training sessions for users or L1 support teams to improve their understanding of system configurations.6. Incident and Problem Management:Managing and resolving incidents related to system configuration within agreed service levels.Performing root cause analysis to identify underlying issues and implementing permanent solutions. Show less

  • Business Analyst

    May 2024 - now

  • L2 configuration support.

    May 2018 - Jun 2024