Experience

• 

  Rivera manpower services

  Oct 2013 - Apr 2016

  Senior recruitment specialist

  ● Performed end-to-end technical and non-technical recruitment cycle for ITES, BPO, and KPO industries.● Responsible for the end-to-end recruitment process for positions across the mid and senior levels of management.● Trained more than 25 recruiters on interviewing techniques and best practices, one-on-one coaching sessions that contributed to sound hiring decisions.● Identified recruiting opportunities by researching new sources for talent, cultivating relationships with industry professionals, and networking with college placement officers.● Developed and maintained a database of pre-qualified candidates through research, networking, associations, and professional organizations.● Assisted in the high-volume recruitment and senior-level positions, exceeding the established placement goals by 100 percent Show less

• 

  Oracle

  Jun 2016 - Oct 2017

  Installed base analyst

  ● Handle NAMER and LAD Customer Service requests and provide back-end support to the customer to successfully complete their Course.● Maintain the data integrity in the database. Work closely with finance teams like collections and order management teams in procuring and importing data, and ensuring data are properly maintained.● Ensured that Oracle Products and Services are used and distributed by Oracle Customers and Partners according to the agreed contractual terms.● Worked on revenue order booking requests for Sun hardware and Software. Show less

• 

  Sprinklr

  Sept 2018 - Dec 2022

  ● Manage complex deal structuring process, working closely with Sales representatives to articulate customer requirements, business cases, and deal value to several and sometimes dissimilar stakeholders across Sprinklr. ● Partner with Sales managers and Customer success to understand close plans and timelines for high-level deals.● Responsible for providing mission-critical support to sales and renewals team including, but not limited to, contract research, validation of price quotes, business approvals, and training.● Worked closely with Business Technology, Finance, and Legal to streamline deal flow. Manage approval process for the most complex and high visibility sales and renewals transactions to meet customer’s critical business requirements while expediting sales and renewals velocity, and adhering to Sprinklr’s operational policies and accounting & legal practices● Collaborated in the architecting & implementation of major projects such as CPQ implementation, Conga implementation, Contracted Pricing, Spirit of the deal, Renewal uplift strategy, and pricing modules churn forcasting.● Streamline and document non-standard deal approval process, e.g. thresholds and rules, approver roles and responsibilities; partner with Field Systems to drive scalable deal and order management automation.Provided accurate product forecasting reporting for the product management team: gross and net churn reporting aligned to data pack, command of the data, and forecasted attainment.● Provided Renewal/Deal operations quarterly success and sales training- Roll out, EOQ cadence for success via Classroom training, SM checklist, and best practices deck training roadshow.● Work with cross-functional teams (e.g., Legal, Finance, Product, etc.) to address complex pricing/commercial terms and provide options to enable Sales and Success to address and overcome customer objections while maximizing revenue/bookings Show less

  • Deal Desk operations- Lead Associate

    Apr 2022 - Dec 2022

  • Lead Associate- Deal desk Operations

    May 2021 - Apr 2022

  • Lead Analyst- Renewal Operations

    Nov 2020 - Oct 2021

  • Senior Renewals Associate

    Aug 2019 - Oct 2021

  • Renewals Specialist

    Sept 2018 - Aug 2019
• 

  Alida

  Dec 2022 - Jun 2023

  Deal desk manager

  ● Led a high-performing deal desk team responsible for supporting sales representatives in structuring and pricing complex deals. Managed contract negotiations, including pricing, terms, and legal aspects, to minimize risk and drive favorable outcomes.● Developed and implemented deal review processes, ensuring compliance with company policies and guidelines.● Collaborated with cross-functional teams, including sales, customer success, finance, legal, and product, to ensure deal alignment and profitability.● Collaborate with Renewals and Sales teams as a trusted business partner, providing support and strategic guidance to drive revenue growth and customer retention.● Implemented and maintained deal desk tools, such as deal tracking systems and pricing models, booking policies to streamline processes and enhance efficiency.● Provided regular reporting and analysis on deal performance, pipeline, and key metrics to support strategic decision-making, ● Assisted in sales operations activities, including sales forecasting, New business, expansion and renewal pipeline management, and territory planning.● Desiged and developed widget and dashboard that allowed to track of churn by products from the opportunity level. Identifying customer engagement and early signs of potential churn. Show less

• 

  Brex

  Oct 2023 - Jan 2024

  Deal desk
• 

  Kinaxis

  Jan 2024 - Feb 2025

  Deal desk
• 

  Hirevue

  Jan 2024 - Jan 2024

  Deal desk
• 

  Auditboard

  Feb 2025 - now

  Deal desk manager