
Timeline
About me
Customer Service Team Manager | Collections | Cape BPO and Call center
Education

College of cape town
2020 - 2021Information technology
Experience

Word of mouth
-Senior sales champion
Ver-tex solutions
Apr 2023 - nowCustomer service team managerCustomer Service Team Manager, Collections call center. Manage day to day team statistics, prepare monthly feedback reports on the collection of payments, investigate and locate missing client or financial information that's essential for the employees to perform their duties effectively, employ, train, and evaluate employees within the collections department to ensure enough personnel are available to handle the workload.
Licenses & Certifications

Certified resume specialist: information technology
College of cape townJan 2021- View certificate

Service desk, it asset, service configuration, and change control management
SkillsoftMay 2023 
4ir future skills
Capebpo
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