Experience

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  Middle tennessee state university (mtsu)

  Jan 2013 - Jan 2014

  Graduate assistant

  I excel at troubleshooting and resolving common IT issues within classrooms through the collaboration with team of graduate assistants. I realized speedy resolution by delivering appropriate solution for complex issues to IT teams. I managed and delivered large-scale, campus-wide upgrade projects within agreed constraints, meeting success criteria of project goals.

• 

  Efc systems

  Jan 2014 - Jan 2015

  Infrastructure services, pre-implementation team

  I was pivotal in building, configuring, and deploying point-of-sale systems and travelling to customer sites for providing issue support and resolution. I directly interacted with customers and provided service delivery excellence to attain high satisfaction and long-term customer retention and loyalty.

• 

  Tippmann group / interstate warehousing / tippmann construction

  Jan 2015 - Jan 2019

  Information technology specialist

  I diagnose and resolve equipment and networking issues within cold storage warehouse with 400 computers, terminals, printers, and access points by leveraging troubleshooting skills and technical acumen. I provide quick issue resolution and reduce downtime by responding to calls and emails.

• 

  Jack daniel distillery

  Jan 2020 - Jan 2021

  Information technology specialist

  I collaborated with a team of IT professionals to troubleshoot and resolve common IT issues within an alcohol manufacturing environment. I escalated complex issues to IT teams to ensure speedy resolution. I also contributed to and assisted with large-scale, enterprise-wide upgrade projects.

• 

  Digital guardian

  Jan 2021 - now

  Provided Endpoint Detection and Response analysis for a wide variation of environments. Performed continuous monitoring and threat hunting to ensure identification of potential malicious activity or indicators of compromise. Provided Data Loss Prevention analysis and reporting for over twenty clients within a wide variation of environments. Performed continuous monitoring to ensure identification of potential data egress. Established a working rapport with customers to analyze enterprise security gaps and identify technical controls that can be implemented through services offered.

  • Cyber Security Analyst

    Jan 2022 - now

  • Data Protection Analyst

    Jan 2021 - now
• 

  Lester technology solutions

  Jan 2022 - now

  Owner