Experience

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  Hewlett-packard

  Jul 2006 - Jan 2010

  Mission critical account support manager - field technical consultant

  Onsite support engineer for Mission Critical Customers: HP-UX, SAN and backup specialist, providing technical assessment and onsite support. - Managed and performed troubleshooting on HP storage arrays and HP enterprise class servers. - Deployed high availability and virtual solutions. - Configured performance monitoring and backup tools. - Assisted on complex technical projects: prepared data migration plans for SAP and Oracle environments, audited the backup infrastructure on a yearly basis. - Main achievements: became a reference in the customers, providing technical assessment and proposing corrective or improvement measures. Mostrar menos

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  Icex - economic & commercial office of spain in shanghai

  Oct 2010 - Sept 2011

  It manager

  - Support engineer for Microsoft Windows Server 2003, Active Directory, Exchange Server.- Link with local providers- First level of support for users- Coordinated the transfer of the IT infrastructure to an alternate location: project planning and supervision, certification of the new environment.

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  Hewlett-packard

  Jan 2012 - Jan 2014

  - End to end responsible for HP support services in several contracts including Telco, Energy, Aerospace and Public Sector customers.- Follow up on customer IT projects in order to accommodate HP technical services.- Coordination of teams providing delivery services.- Align customer facing services with HP internal processes and make sure that SLAs are met.- Financial management of HP contracts.- SLA management, collaboration with sales department in contract renewal.SLA Management · Coordination of techinical teams · Financial management · Pre-sales Mostrar menos - Account Support Manager for Hewlett-Packard as onsite engineer at its customer Telefónica.- Linux support specialist (Red Hat Enterprise Linux). - Installation, configuration and management of HP Proliant servers and storage arrays.- Provided technical assessment and onsite support.- Designed and implemented disaster recovery procedures based on custom built tools.- Deployment of performance analysis tools, generation of performance reports for HP servers and storage arrays. Proposal of corrective and improvement measures.- Ensured that security policies were enforced.- Generated documentation of the environment and kept it updated.Red Hat Enterprise Linux · HP EVA Mostrar menos

  • Account Delivery Manager

    Feb 2013 - Jan 2014

  • Account Support Manager

    Jan 2012 - Feb 2013
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  United nations - unops

  Jan 2014 - Jan 2018

  Storage engineer

  System administrator of enterprise storage arrays and SAN equipment for a VMware environment, including block-based and file-based arrays .- Operational resilience activities: disaster recovery exercises using EMC RPA and VMware SRM; deployment of a standard solution for data replication and backup of peacekeeping field missions.- Operational tasks: support and troubleshooting, reporting, automation of tasks, performance analysis.- Main achievements: Coordination and execution of complex technology projects: deployment of a SAP-HANA platform; technology refresh of storage arrays and data replication devices. Execution of proof of concept projects: testing of a Sharepoint environment with an all-flash storage array; deployment of private cloud with VMware vRealize Automation and ViPR Controller.EMC VNX · EMC XtremIO · EMC Isilon · EMC DataDomain · EMC RecoverPoint · EMC Unity · HP 3PAR · HP StoreOnce · EMC ViPR SRM · EMC ViPR Controller · HP uCMDB · Brocade · HP StoreOnce · Cisco MDS SAN switch · Scripting Mostrar menos

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  Amazon web services

  Jan 2018 - Jan 2021

  Technical account manager

  - Craft and execute strategies to drive our customers’ adoption and use of AWS services.- Provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.

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  Roche

  Jan 2021 - now

  Cloud finops product owner