Experience

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  Hsbc

  Apr 2006 - Sept 2015

  Customer service executive

  Worked in Mortgages Department supporting Singapore and UK customers with their mortgage related queries. Job involves handling inbound & outbound calls for customers, solicitors and UK branches and ensuring the mortgage funds are released on time. Being the process specialist responsible to identify and fill the process gaps which helped in streamlining the process. Generated mortgage statistics reports for the entire COE, which are key for the Senior Management to take next level decisions to improve the business. Show less

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  Amazon

  Sept 2015 - Jul 2020

  Team manager hr services

  Worked in ERC Client Services Team as Team Manager, which supports the Amazon Employees located in North America and in Philippines.Collaborate with the Stake holders in Seattle, Cost Rica team to standardize processes to ensure world class customer service is delivered to the employees.Coordinating with internal partner teams like payroll, benefits and talent management to ensure employees queries are addressed and resolved.

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  Electronic arts (ea)

  Apr 2021 - now

  Manager || terms of service