Experience

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  Ing seguros comercial américa

  Feb 2004 - Jul 2004

  Senior support engineer

  Activities- Migration to Windows NT Server to Windows 2k.- Hardware refresh, configuration and installation of computer equipment.- Coordination of equipment installation and updating of software for control workshops working with ING.

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  Atos

  Aug 2005 - Jun 2007

  Senior support engineer - responsible of service desk and internal services

  Activities-Mexico Coordination Service Desk (Internal Support - Level Two) with escalation reporting and reporting to Corporate (Desktops, Laptops, Scan Server, Printers)- Responsible for aligning the changes in procedures in Mexico with the Service Desk Houston and Arlington.- Responsible for administration of backups through the Arc Server and Tools the recovery thereof. - Allocation of computer equipment, mobile devices and inventory control stock.- Monitoring of servers, UPS and air conditioning, reporting to supplier problems corporate hardware and software.- Administration of LAN and users through Active Directory (high, low and changes). Set up VPN client for external users and remote connection access server.- Control of physical and printing credentials.- Management TEMSA switch supplier and allocation of extensions for users.RHODIA México y Guatemala-ExternalSupport- Tickets administration on Remedy tool in order to be assigned and solved in Mexico in case to be necessary.BANSEFI- Preparation of monthly reports according to the Service Level (SLA's) and monitoring transactions Mainframe Users online Citrix (for BANSEFI external customers).DAIMLER CHRYSLER FINANCIAL SERVICES Mexico.- Migration from Windows 2000 to Windows XP, creating domain users profile, installation of internal applications (software), email settings Exchange network printer configuration. Show less

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  Ica fluor

  Oct 2007 - Aug 2008

  Project manager

  Activities- Development and maintenance budget analysis projects, including deviations.- Collection, analysis and delivery of data from different areas to measure performance and progress of the project.- Managing the schedule and work plan, ensuring that the dates are set on time and estimated budget.

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  Gtech s.p.a.

  Aug 2008 - Aug 2012

  Systems specialist and responsible management system

  Achievements- Development of policies, procedures and best practices documents that contributed significantly to the work culture to GTECH Corporation.-Mexico was recognized in 2009 and 2011 among the 10 Best Companies to Super Empresas of less than 500 employees.- Co-leadership to achieve the ISO 9001: 2008 GTECH Corporation Mexico in 2010.- Coordination of the ISO 27001 re-certification in force until 2014 for GTECH Mexico Corporation.- Co-leadership of the unification of the ISO 27001 and ISO 9001 systems in 2012.- Implementation and control of Masterweb application that it takes control Electronic ManagementSystem throughout all areas of the Company to all organizational levels. (Procedures, Policies, Logs,Indicators, Audits External Internal, among others).- Updating and collaboration with the internal magazine with a focus EnteraTECHCorporate same that was replicated in other sites in Latin America.Activities-Development, maintenance, servicing and maintenance of the Management System and Analysis Risks to meet the standards of ISO 9001 and ISO 27001 with all areas of the Company and all organizational levels.- Ensure compliance with the Risk Analysis Methodology with ISO 27001.- Awareness and training to employees on issues and best practices of ISO 27001 and ISO 9001. - Presentations to senior management with status reports Management System.- Verification of compliance and adherence to the procedures of each area according to manuals that meet ISO 27001 and ISO 9001.- Monitoring the availability, proper operation and LAN applications.- Coordination of additions, deletions and / or changes in the physical system employees, logical (domain) and resource management (computer equipment, mobile devices and software). Show less

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  Monsanto

  Aug 2012 - Sept 2013

  Analyst cost

  Achievements- Development and implementation of an internal control process for the efficient administration financial, technological and human resources of the area.Activities- IT budget management for different projects.- Trend analysis and reporting with recommendations for efficient management, considering costs and expenses depending on the assignments per project against business requirements (technologies).- Development and implementation of a procedure to bring costs control of IT.- Collection and analysis of the costs involved to verify and build the historical data base.- Responsible for the payment of the various suppliers for each project. Show less

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  Metlife

  Aug 2014 - Sept 2015

  Project manager\dr coordinator

  Achievements- Phase 1 of the project was completed on schedule time.-Critical applications considering in DR and DR Relocation test were completed with end users offSite Metlife.Activities- Monitoring and control of projects from the initiative until liberation.- Participation in annual initiatives.- Report the current state of the project using the Clarity tool.- Human and technological resources management during project execution.- Identification, management and control of project risks.- Managing the schedule and work plan, ensuring that the dates are set on time and estimated budget.- Report on the current state of the project at all levels.- Management of the deliverables with suppliers during project implementation. Show less

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  Murguía, fianzas y seguros

  Sept 2016 - Jan 2018

  Project manager

  Activities• Co-leadership to implement ERP, CRM and BI applications for bussines areas. • Planning, assigning, executing, reviewing and managing all projects of TI.• Implementation of SICAS system for the control of policies with the business areas (daños, beneficios, siniestros, fianzas and cobranza).• Follow up of the project requirements between the business areas and systems.• Diagram of processes for the business areas.• Presentation of weekly status of the project to the direction of the activities that have been completed on time, the actual vs. what was planned.• Review of documentation, functional design, technical and other deliverables of the suppliers assigned to the project.• Coordination of systems analysts responsible for implementing activities for the implementation of the Google Apps project.• Identify improvement opportunities to be implemented in projects that are being developed in conjunction with the resource allocated for the development of the project. Show less

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  Gentera

  Dec 2018 - Mar 2021

  Project manager - cutover and release management

  Activities• Analyze impacts of the possible strategic releases of the year, manufacture, design and follow up on the plan of the projects assigned. • Visualize and scale the risks identified in the assigned releases. • Ensure compliance with the cutover methodology. • Coordinate the members of the different IT teams to guarantee presence and support. • Guide and execute the final release plan. • Identify, raise and contain risks to generate remediation plans. • Generate deliverables according to the cutover methodology. Show less

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  Globant

  Mar 2021 - now

  Project manager