Experience

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  Diwan

  Jan 1991 - Jan 1993

  Services manager

  Responsible for driving support for the company's Arabic Desktop Publishing products. Focused as Diwan's networking expert. Managed several major Arabic Daily Newspaper Pre-Press integration products, notably Al-Ahram, Arab News, and Al-Qabas.

• 

  Motorola mobility (a lenovo company)

  Mar 1994 - Dec 1994

  Consulant

  Apple Macintosh Networking ConsultantExpert in AppleTalk, AppleTalk Remote Access, Netware, TCP/IP

• 

  Cisco

  Jan 1995 - Oct 2002

  Led Presales Teams in Global Investment Banking, Public Sector, and Channels. Stepped up to emergency CAP role supporting Unified Communications EMEA-Wide at request of SVP. Led Hardware, Config, and Lab Teams in Cisco San Jose TAC. EMEA Desktop IT Manager, leading Cisco's EMEA Macintosh and AppleTalk support.

  • Senior SE Manager, Critical Accounts Manager

    Aug 1998 - Oct 2002

  • Manager, TAC

    Aug 1996 - Aug 1998

  • Manager, IT

    Jan 1995 - Aug 1996
• 

  Alpine beach

  Nov 2002 - Mar 2006

  Owner

  Founded Property Investment and Management service in Vancouver, BC. Qualified as both a Property Management and Selling Realtor.

• 

  Twisted pair solutions

  Apr 2006 - Feb 2007

  Director, systems engineering

  Built Systems Engineering team for Radio over IP Startup

• 

  Iosecure

  Feb 2007 - Apr 2008

  Senior consultant

  Senior Consultant and Pre-Sales Engineer/Technical Sales for BC's Premier Cisco Partner

• 

  Cisco

  Mar 2008 - Mar 2012

  Responsible for managing tactical resource escalation across the US, Canada, and LatAm. More significantly, own driving strategic Advanced Services project resourcing process re-engineering to drive resource utilization, segment services delivery, save costs, and maintain/improve Customer Satisfaction. West Region Delivery Manager for Cisco's Advanced Services Unified Communication Practice

  • Resource Manager

    Mar 2011 - Mar 2012

  • Advanced Services Manager

    Mar 2008 - Mar 2011
• 

  Iosecure

  Mar 2012 - Jan 2014

  Senior consultant

  Tripartite focus on Technical (UC/Video/RoIP), PreSales Management, and Customer Management at BC's Premier Cisco Partner. Responsible for technical, process, and pre-sales leadership at several of IOSecure's largest customers.

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  Island health - vancouver island health authority

  Nov 2013 - Jul 2016

  Engineering team lead

  Tier 3 Technologies Engineering Team Lead in the Network Services Group, IM/IT, Island Health.Leader of Island Health's Highest Tier Escalation team for Networking and Telecommunications technologies.

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  Continuant

  Jul 2016 - Aug 2019

  Cisco design engineer, solution design team lead

  Cisco Design Engineer at Continuant, Solution Design Team Lead