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Bill Cozzens

Bill Cozzens

Services Manager

Followers of Bill Cozzens3000 followers
location of Bill CozzensVancouver, Washington, United States

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  • Timeline

  • About me

    User

  • Education

    • University of Reading

      1984 - 1985
      Bachelor's degree English

      Activities and Societies: RURFC Study as part of first Undergraduate degree at University of Oklahoma

    • University of Oklahoma

      1982 - 1986
      BA English, Comp.Sci, (History Minor)

      Activities and Societies: Phi Beta Kappa, Phi Alpha Theta, Golden Key, Rugby Football Club

    • University of Cambridge

      1989 - 1990
      MA English

      Activities and Societies: CU Rugby Football Club, CU LX Club Corpus Christi College

    • University of Cambridge

      1987 - 1989
      BA (Hons) English

      Activities and Societies: CURUFC, CULXC Corpus Christi College

  • Experience

    • Diwan

      Jan 1991 - Jan 1993
      Services Manager

      Responsible for driving support for the company's Arabic Desktop Publishing products. Focused as Diwan's networking expert. Managed several major Arabic Daily Newspaper Pre-Press integration products, notably Al-Ahram, Arab News, and Al-Qabas.

    • Motorola Mobility (a Lenovo Company)

      Mar 1994 - Dec 1994
      Consulant

      Apple Macintosh Networking ConsultantExpert in AppleTalk, AppleTalk Remote Access, Netware, TCP/IP

    • Cisco

      Jan 1995 - Oct 2002

      Led Presales Teams in Global Investment Banking, Public Sector, and Channels. Stepped up to emergency CAP role supporting Unified Communications EMEA-Wide at request of SVP. Led Hardware, Config, and Lab Teams in Cisco San Jose TAC. EMEA Desktop IT Manager, leading Cisco's EMEA Macintosh and AppleTalk support.

      • Senior SE Manager, Critical Accounts Manager

        Aug 1998 - Oct 2002

      • Manager, TAC

        Aug 1996 - Aug 1998

      • Manager, IT

        Jan 1995 - Aug 1996

    • Alpine Beach

      Nov 2002 - Mar 2006
      Owner

      Founded Property Investment and Management service in Vancouver, BC. Qualified as both a Property Management and Selling Realtor.

    • Twisted Pair Solutions

      Apr 2006 - Feb 2007
      Director, Systems Engineering

      Built Systems Engineering team for Radio over IP Startup

    • IOSecure

      Feb 2007 - Apr 2008
      Senior Consultant

      Senior Consultant and Pre-Sales Engineer/Technical Sales for BC's Premier Cisco Partner

    • Cisco

      Mar 2008 - Mar 2012

      Responsible for managing tactical resource escalation across the US, Canada, and LatAm. More significantly, own driving strategic Advanced Services project resourcing process re-engineering to drive resource utilization, segment services delivery, save costs, and maintain/improve Customer Satisfaction. West Region Delivery Manager for Cisco's Advanced Services Unified Communication Practice

      • Resource Manager

        Mar 2011 - Mar 2012

      • Advanced Services Manager

        Mar 2008 - Mar 2011

    • IOSecure

      Mar 2012 - Jan 2014
      Senior Consultant

      Tripartite focus on Technical (UC/Video/RoIP), PreSales Management, and Customer Management at BC's Premier Cisco Partner. Responsible for technical, process, and pre-sales leadership at several of IOSecure's largest customers.

    • Island Health - Vancouver Island Health Authority

      Nov 2013 - Jul 2016
      Engineering Team Lead

      Tier 3 Technologies Engineering Team Lead in the Network Services Group, IM/IT, Island Health.Leader of Island Health's Highest Tier Escalation team for Networking and Telecommunications technologies.

    • Continuant

      Jul 2016 - Aug 2019
      Cisco Design Engineer, Solution Design Team Lead

      Cisco Design Engineer at Continuant, Solution Design Team Lead

  • Licenses & Certifications