Ossama Abuelnaga

Ossama abuelnaga

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location of Ossama AbuelnagaAl Jizah, Egypt
Phone number of Ossama Abuelnaga+91 xxxx xxxxx
Followers of Ossama Abuelnaga843 followers
  • Timeline

    Jun 2015 - Jul 2016

    Data entry

    ministry of solidarity
    Aug 2016 - Sept 2019

    Quality Control Coordinator

    Vodafone
    Sept 2019 - Jan 2020

    Operational Specialist

    Glovo
    Mar 2020 - Jan 2022

    Customer relationship officer

    UberEats
    El Maadi, Cairo, Egypt
    Current Company
    Jan 2022 - now

    Travel Advisor

    FlairsTech
  • About me

    Bilingual Travel Advisor at Flairstech (French & English)

  • Education

    • Institut français d'égypte

      2017 - 2017
      Cours de traduction bien
    • Institut français d'egypte

      2013 - 2017
      French language and literature
    • Al-azhar university

      2010 - 2014
      Bachelor of education - bed french language and literature
  • Experience

    • Ministry of solidarity

      Jun 2015 - Jul 2016
      Data entry
    • Vodafone

      Aug 2016 - Sept 2019
      Quality control coordinator

      Be responsible for ranking customer surveys to rate the company in general whether negative, positive or neutral .. such as network, customer service, internet.. Etc.

    • Glovo

      Sept 2019 - Jan 2020
      Operational specialist

      Be responsible for validating orders, finishing them, orders being delivered in less than 45 M, being responsible for solving the problems of the customers, the couriers and restaurants.

    • Ubereats

      Mar 2020 - Jan 2022

      -Seeking for informations about restaurants that Uber Eats intends to contract with. -Classifying these restaurants as qualified or not qualified on criteria that the company has implemented. -Be responsible for creating menus for Uber Eats by classifying meals, modifying prices and vate rate on an Excel sheet and uploading it to the uber eats application

      • Customer relationship officer

        Jan 2020 - Jan 2022
      • Menu maker

        Mar 2020 - Apr 2020
    • Flairstech

      Jan 2022 - now
      Travel advisor

      -Acknowledging and resolving customer complaints.-Providing a proper solution to the customer regarding his flights concern (exchnage-cancelation-seats-baggages etc) through GDS

  • Licenses & Certifications