Ossama Abuelnaga

Experience

• 

  Ministry of solidarity

  Jun 2015 - Jul 2016

  Data entry
• 

  Vodafone

  Aug 2016 - Sept 2019

  Quality Control Coordinator

  Be responsible for ranking customer surveys to rate the company in general whether negative, positive or neutral .. such as network, customer service, internet.. Etc.

• 

  Glovo

  Sept 2019 - Jan 2020

  Operational Specialist

  Be responsible for validating orders, finishing them, orders being delivered in less than 45 M, being responsible for solving the problems of the customers, the couriers and restaurants.

• 

  UberEats

  Mar 2020 - Jan 2022

  -Seeking for informations about restaurants that Uber Eats intends to contract with. -Classifying these restaurants as qualified or not qualified on criteria that the company has implemented. -Be responsible for creating menus for Uber Eats by classifying meals, modifying prices and vate rate on an Excel sheet and uploading it to the uber eats application

  • Customer relationship officer

    Jan 2020 - Jan 2022

  • Menu maker

    Mar 2020 - Apr 2020
• 

  FlairsTech

  Jan 2022 - now

  Travel Advisor

  -Acknowledging and resolving customer complaints.-Providing a proper solution to the customer regarding his flights concern (exchnage-cancelation-seats-baggages etc) through GDS