Jolyn Rhodes

Experience

• 

  Kelsey's Restaurant

  Jan 2002 - Jan 2007

  Server, Bartender, Trainer

  Responsible for training all new Front of House staff. As a server and bartender my goal was a great customer experience. From the moment the guest was seated at a table I was responsible for providing no problem service. This job required communication with my guests, front of house coworkers and back of house coworkers. Part of this job was to have fun and provide a fun atmosphere for our guests.

• 

  Great West Life - FasCore Division

  Jan 2006 - Jan 2008

  New Business & Cash Team Coordinator

  I was responsible for dispersing and quality checking the work of administrators who were entering new business and 401K information into our computer system. I had 2-5 staff reporting to me. I was responsible for reporting the quality and productivity numbers to the administrators as well as to my manager. Part of my job was to coach the administrators to help improve their numbers.

• 

  Saskatchewan Workers'​ Compensation Board

  Jan 2008 - now

  • Accountable to provide file review analysis for Case Management programs and processes in order to ensure alignment with KPIs• Member of the Psychological Health & Safety Advisory Committee• Responsible for providing expertise and input into the policy development process• Lead the Service Excellence team to deliver effective training while focusing on improvement opportunities• Determine opportunities to coordinate training services and delivery with other areas of the company as appropriate Show less Responsible for groups of 1-8 trainees. I need to teach them the skills to be able to effectively help out injured workers while following the WCB Act and Legislation. I am responsible for the 3 month probationary reviews of my trainees and providing feedback throughout their training. Training group sessions last from 2-3 months depending on the position and experience of the trainees. I also work closely with the supervisors of the Claims Department so my trainees have a smooth transition to their work queues. Show less Responsible for maintaining a regionalized queue that focused on the acceptance/denial, payment and case management of time loss claims. The caseload varied between 30-60 claims depending on the number of injured workers in the area. The main focus was issuing payments to injured workers within one week of receiving the claim in my caseload. This involved heavily planning and organizing of tasks that need to be completed effectively and efficiently. this position required constant contact with injured workers, employers and health care providers. This includes written and oral communication. Show less

  • Manager, Operations Quality and Learning

    Aug 2018 - now

  • Team Leader, Case Management South

    Jun 2015 - Aug 2018

  • Supervisor, Claims Entitlement Specialist II

    Aug 2014 - Jun 2015

  • Trainer, Claims Entitlement Department

    Jan 2012 - Aug 2014

  • Supervisor CESI

    Jan 2012 - Jan 2012

  • Front End User Software Tester & Subject Matter Expert

    Jan 2011 - Jan 2012

  • Claims Entitlement Specialist II

    Jan 2009 - Jan 2011

  • Claims Entitlement Specialist I

    Jan 2008 - Jan 2009