Michael Coghlan

Experience

• 

  NSW Attorney General's Department

  Jan 1988 - Jan 2000

  Chamber Magistrate, Court Registrar, Coroner & Manager, Jury Services for NSW

  Various roles delivering projects and managing business activity while utilising influencing skills and approaches to deliver organisational change.

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  Registry of Births, Deaths & Marriages NSW

  Aug 2000 - Mar 2008

  Deputy Registrar, Registration Services

  Senior line management role responsible for implementing change with a team of 72 for the function of registration of all key life events for NSW.Led cultural change to deliver a new organisational perspective on client service needs and approaches. Developed policies, strategies, change plans and managed projects relating to electronic service delivery, which resulted in significant service improvements for the eight million citizens of New South Wales.

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  Housing NSW

  Mar 2008 - Jul 2013

  Led and provided guidance to a team of five in delivering on high level reporting responsibilities to the Executive and other senior managers. Established new, and strengthen existing relationships with key stakeholders such as the Executive team and corporate service divisions for an organisation of 2,500 staff.In this role, I undertook a program and project organisational maturity assessment using the P3M3 framework for Housing NSW enabling my team to undertake a targeted capability and engagement initiative to support the business. Show less

  • Practice Lead, Project Management & Change Unit (PMO)

    Jul 2012 - Jul 2013

  • Senior Change Manager

    Mar 2011 - Jul 2012

  • Business Change Manager

    Mar 2008 - Feb 2011
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  Department of Family and Community Services (NSW)

  Jul 2013 - Jul 2015

  Designed and established change management infrastructure for an organisation with in excess of 22,000 staff, including a policy and framework, while aligning corporate change partners and assessing the change health of key programs and projects.Undertook recruitment and on boarding of senior change management roles for the corporate business units and 18 key program areas of the department while establishing an ongoing change management training program. Change Lead for a $200 million program, providing planning advice, coordination of communication and training team resources and strategic support for the Going Home Staying Home Program. The program was an extremely politically-sensitive initiative of the NSW Specialist Homelessness Service Reform which involved over 2,200 stakeholders and reporting to two state government ministers. I also absorbed the role of Program Manager from July-December 2014. Responsible for development of an Enterprise View of Change and mapping of all change stakeholders to establish and confirm the change capacity and capabilities of an organisation of 20,000 staff.Initiator and chair of a Change Management Council bringing together key change managers from across the department as a consultative body on business change issues and practices.

  • Change Practice Lead, Enterprise PMO

    Dec 2014 - Jul 2015

  • Program Change Lead & Program Manager, Going Home Staying Home Reform

    Dec 2013 - Dec 2014

  • Change Practice Lead, Enterprise PMO

    Jul 2013 - Dec 2013
• 

  University of Sydney

  Aug 2015 - Apr 2016

  Consultant - coaching in change

  Provided planning, coaching and mentoring support as well as organisational development and change management advice for the management team of the University library. Delivered face to face coaching for 250 staff across 11 sites.

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  University of Sydney

  Nov 2016 - Mar 2023

  Led a team of three change managers and three training specialists on an end to end change management effort over two years to plan and implement a project to deliver a new purchase-to-pay operating model and supporting technology (SAP Ariba), enabling a more consistent and efficient buying experience for the organisation.Managed the industrial consultation process with two unions and over 2,000 potentially affected staff. Successfully delivered the UniBuy system to 18,500 users across the University to produce significant benefits toward improving education and research including more than $50 million in savings within the first 12 months. Show less

  • Change Management Practice Lead, Central PMO

    Jan 2020 - Mar 2023

  • Organisational Change Lead, Source to Pay Project

    Aug 2017 - Dec 2019

  • Organisational Change Lead, Concur Project

    Nov 2016 - Jul 2017