Experience

• 

  Florida atlantic university

  Jan 2013 - May 2013

  Front desk assistant

  Sign students in for their tutoring appointments, create appointments for students.

• 

  Hampton

  Apr 2013 - Jun 2015

  Front desk agent

  Check-in guests, make reservations, handle guest complaints/requests, handle cash transactions. I have also been learning about sales for over 1 year including responding to RFP's, creating contracts, updating information into Hotel SalesPro software, etc.

• 

  Boca raton resort & club, a waldorf astoria resort

  May 2014 - Aug 2014

  Marketing intern
• 

  Doubletree by hilton

  Jun 2015 - Feb 2016

  Shift manager

  Ensure the proper performance of employees by ensuring employees complete all tasks and duties assigned to them, resolve all guest complaints using the Make it Right service to ensure each guest is satisfied, and run shift reports to ensure hotel profitability as well as customer relationship reports to fulfill each guest’s requests.

• 

  Embassy suites

  Feb 2016 - Feb 2022

  • Catering Manager

    Aug 2018 - Feb 2022

  • Event Services Manager

    Jun 2017 - Aug 2018

  • Sales Assistant

    Feb 2016 - Jun 2017
• 

  Doubletree by hilton

  Feb 2022 - now

  Oversee and manage groups of 10+ rooms on peak, including Government, Corporate, and SMERF markets, as well as all Local and Social Catering events. Managed the Local and Social Catering Market and oversee all groups with 20 or fewer rooms on peak

  • Senior Sales Manager

    Feb 2023 - now

  • Catering Sales Manager

    Feb 2022 - Feb 2023