Experience

• 

  Coral world ocean park

  Feb 2008 - now

  As the Tour Operations & Guest Services Manager, Kenan serves as the primary 24-hour contact for all cruise line inquiries. He is responsible for ensuring a smooth successful daily operation of all the Guest Services and Tour Ops team members, as well as the tour events between the various cruise lines and Coral World Ocean Park. As a part of his goal to increase revenue and improve customer experiences while providing the “Best-in-Class” services to Coral World’s guests, Kenan has successfully increased the total number of Coral World tours operated on the various cruise lines. His commitment for providing quality professional and cultured service allowed him to increase the overall productivity of staff by establishing and providing clear goals, expectations, increased training and developmental practices for team members thus resulting in higher employee engagement and guests satisfaction. Show less As the Associate Tour Operations Manager, Kenan is responsible for ensuring a smooth daily operation of all tour events between the various cruise lines and Coral World Ocean Park. He is a methodical, hands-on leader who continually looks for new opportunities to increase sales receipts and improve customer experiences while providing “Best-in-Class” services to Coral World’s guests.Kenan is highly effective in the preparation and negotiation of tour proposals to the various cruise lines. He is also responsible for managing, developing, and training staff members. As a result, organizational productivity has increased with a corresponding improvement in customer service scores. Show less

  • Tour Operations & Guest Services Manager

    May 2019 - now

  • Associate Tour Operations Manager

    Jan 2013 - May 2019

  • Greeter Supervisor & Tour Dispatcher

    Feb 2008 - Jan 2013
• 

  Marriott international

  Apr 2015 - Aug 2017

  Overnight guest service representative

  As the Guest Service representative and Acting Overnight Operations Manager for this 478-room all-inclusive resort in Charlotte Amalie on the Island of St. Thomas, Kenan was effectively the Night Manager on Duty. His responsibilities included; overseeing all resort and guest service operations, processing guest check-ins/check outs, verifying/adjusting guest bills, assisting the night auditor, and providing quick and effective solutions to resolve customer issues or inquiries.

• 

  Wyndham destinations

  Aug 2017 - Oct 2018

  Evening manager

  Within his role as the Evening Manager, Kenan was responsible for managing all evening resort operations for the Margaritaville Vacation Club® on the Island of St. Thomas. These responsibilities also included; night auditing processes, resort inspections, housekeeping and maintenance audits, internal audits, and resort operations compliance. Additionally, Kenan served as the person of contact to ensure effective communications pertaining to all evening shift activities are transmitted to department and resort managers at the conclusion of his shift.Kenan has the unique ability to provide quick and effective solutions to address guest issues, inquiries, or concerns. His passion for process improvement lead to higher engagement levels among the various staff members. He has been recognized as a professional who consistently raises the bar by engaging, energizing, mentoring and training other associates to solidify a culture of “Count of Me”! Show less

• 

  The ritz-carlton hotel company, l.l.c.

  Dec 2018 - May 2022

  Overnight supervisor member experience concierge
• 

  Ko promotions excursions & events

  Jun 2021 - now

  Owner
• 

  Frenchman's reef

  Mar 2023 - Aug 2024

  Assistant front desk manager