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HANUMANTHU NARESH KUMAR DORA

HANUMANTHU NARESH KUMAR DORA

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  • Timeline

  • About me

    Product Infra CSS at Verint Systems

  • Education

    • Sanketika Institute of Technology And Management (SITAM), P.M. Palem, Visakhapatnam Andhra Pradesh

      2010 - 2020
      BTech - Bachelor of Technology Electrical, Electronics and Communications Engineering

    • ST. Judes CM HS School

      2007 - 2008
      Class 10th 77.7%

    • Sri Chaitanya College of Education, Visakhapatnam A.P

      2008 - 2010
      Intermediate Mathematics 73.4%

  • Experience

    • Flipkart

      May 2016 - Mar 2018
      Associate

    • Karix

      Jun 2018 - Sept 2020
      Production Support Engineer

       Provide support adhering to SLA parameters (including quality, and response/resolution time criteria) in SMSC environment Perform basic to mid level troubleshooting for resolving issues Creating dashboards like grafana and generating nagios alert's for critical customer messaging traffic. Attending skype calls to understand client requirement to develop and provides services as per their requirement. Collaborate in investigating issue during escalations with Dev and NOC team. Assist in resolution of technical/non-technical issues faced by client. Provide timely updates to client and 100% documentation (RCA) on all the resolutions. Ensure 100% adherence to support processes -a. Time accountingb. Ticket managementc. Review of backlogs owned on a shift basis so as to make them close to zerod. Review of owned incidents that are completed and need to be closede. Follow-up with customers on the solution providedf. Review customer feedback with a view to improving and enhancing support qualityg. Replicate, test and resolve incidents that were logged by customersh. Ensure proactive communication on the known actions or events Show less

    • Tanla Platforms Limited

      Sept 2020 - Dec 2020
      Technical Operations

      Experienced Technical Operations Engineer with 4 plus years of experience in the telecommunications.Currently working with Karix Mobile Private Limited.Expertise in HTML ,SQL, Linux,Wireshark Dump Analysis,Managing database, routing, kannel configuration,API.

    • SmartBear

      Dec 2020 - May 2022
      Product Engineer

    • Verint

      May 2022 - now
      Product Infra CSS

  • Licenses & Certifications