Experience

• 

  Hcl infosystems ltd

  Jul 2005 - Jul 2006

  Apprentice trainee (system support engineer)
• 

  Miracle computer services

  Jul 2006 - Nov 2008

  Desktop & network support executive
• 

  I-source infosystems pvt ltd

  Dec 2008 - May 2010

  Desktop support engineer
• 

  Crowne plaza (ihg group)

  Jun 2010 - May 2012

  It executive
• 

  Thomson reuters

  Jun 2012 - Jan 2015

  Systems engineer
• 

  Ibm

  Feb 2015 - Apr 2016

  Senior system support specialist

  • Managing technical support team which is responsible for infrastructure services on Microsoft Windows technology.• Analyze log, track and complex software and hardware matters of significance pertaining to networking connectivity issues and application to meet business needs. • Experience on applications support for SQL, citrix, VM’s client, Pegasus and Lotus Notes.• Experience on .Net & SQL based applications.• Expertise on handling application part implementation & maintenance.• Responsible for security equipment, VPN users and Trend Office Scan Antivirus System Center.• Assign role based permission and place them in appropriate security groups using through ARS tool.• Performed users E-Mail ID Creation, Deletion and password resets in Exchange 2010 through Abridean tool. • Managed all new install projects for servers, switches, and other network resources.• Experience on installation & configuration on Novell Networks technology• Creating standard process for group policy deployment.• Configuring Mails in Blackberry and activating the Enterprise server connection.• Experience on AirWatch software management systems for content, applications and email support.• Managing Microsoft Windows Servers (Active Directory, Antivirus, Print and VM’s) and polling workstations, Cisco IP phones and network security devices.• Responsible for patch management to all production servers.• Responsible for 100% uptime for the production servers.• Familiar with Telepresence and Life-size Video conference products.• Experience on configuration & maintenance of IP KVM switches, console servers.• Responsible for all production servers Health Check.• Experience on HP Service Manager Ticketing Management tool.• Providing support to International Clients globally. Show less

• 

  Infosys

  May 2016 - now

  • Manager

    Jan 2021 - now

  • Technology Specialist

    Jul 2018 - Dec 2020

  • Technology Analyst

    May 2016 - Jun 2018