Experience

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  Paris gallery llc

  Jan 2001 - May 2008

   Performing a broad range of CEO responsibilities in the showroom, with responsibility for business planning and the management of the daily running of the company. Retaining senior responsibility for all staff, with direct accountability for the performance of four Retail Supervisors and one Customer Service Supervisor. Hold weekly meetings with the Store supervisors to review sales performance and ongoing stock needs of all the departments. Successfully achieve annual retail sales targets in line with the agreed annual budget. Co-ordinate and maintain good relationships with mall management and be involved with the activities and promotions of the mall. Address disciplinary issues within the store along with the HR Team.  Raising the scope for revenue and profit within the company through the implementation of new, effective plans to increase sales while minimizing expenses Tasked with the development of marketing plans and promotional initiatives to drive revenue levels while competing with other companies in the field. Undertaking core financial administration tasks, from the management of budgets, through to daily expenses costs control measures. Building a team with the skills and expertise required for excellent performance, with overall responsibility for the hiring and firing of staff. Gaining widespread recognition within the role, including numerous certificates for ‘Best Achiever’ and Certificates of appreciation from the senior management team. عرض أقل  Train and coach shop floor employees in customer service excellence and verify training are provided Ensure that customer service is executed in store as per Group’s guidelines Ensure that staff grooming and uniforms are as per standards in stores Execute remedial action plan received from Area manager following mystery shopping results Handle customer complaints and solve them appropriately Ensure that all complaints are immediately and properly recorded and reviewed the same day  Develop customer loyalty Request inclusion of VIP customer in database Ensure that identification of transactions is done Check that all transactions above average have been linked to customer names Distribute targets by segments of key customers to sales executives through their individual line targets (development of average and total value of purchase, increase of product mix) and monitor performance vs. targets Ensure monthly execution of top line and gross margin targets & individual contribution Provide insights to area manager to prepare his monthly detailed feedback on store top line achievements Propose individual line targets of sales executives focusing on manageable and simple drivers, taking into account the specificities of the store and aligned on budget targets to area managers Put in place actions to improve performance of underperforming sales executives and discuss these actions with concerned staff Motivate sales executives and align them on store objectives by performing daily brief on store performance on various metrics (sales, customer service, etc..) Ensure that discounts in stores are executed as per Group’s policy and properly escalated whenever required عرض أقل

  • Showroom Retail Manager

    Jun 2006 - May 2008

  • Showroom Supervisor

    Jan 2004 - May 2006

  • Retail Sales Supervisor

    Jan 2001 - Mar 2004
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  Prestige gallery for perfumes and prestige international watches

  Aug 2008 - now

  Retail operations manager

   Responsible for overall management of stores operations, staff, merchandise and financial performances with operational supervision of the ordering, pricing and the stock policy of the store whilst ensuring adequate structures and staffing through recruitment, rotation, mobility, training and development. Assure PI is qualified and registered in all governmental entities.  Define annual targets and financial budgets. Improvement of the operational systems, processes, and policies in support of organizations mission – specifically, support better management reporting, information flow and management, business process and organizational planning Visit clients and follow up on all commercial matters Monitor and direct daily operations to ensure that goals and objectives are met in term of sales performances versus the budget/targets and take necessary actions accordingly Prudently manage the Division's resources within budget guidelines. Providing leadership within a critical role requiring the management of a team within the gallery. Driving team performance to ensure the achievement of all showroom targets, while maintaining overall accountability for budget management. Demonstrating advanced relationship management and consultative skills in the role, as the focal point of contact with suppliers. Applying excellent planning skills in the strategic direction of the business, while ensuring all internal tasks and duties were performed to the highest professional level. Eager to self-development by undertaking key training courses like "Train the Trainer"​ course. Utilizing advanced problem solving skills in the role, with responsibility for the professional resolution of customer issues and problems. Liaise with the Government department with regards to municipality permits, sales permits etc. Implementation of effective plans to increase sales while minimizing expenses to raise the scope of the company profit. عرض أقل