Dharmendra Rajput

Experience

• 

  Micro Focus

  Feb 2012 - Feb 2022

  • Involved in Problem Management activities for the Major Incidents happening for the in-house Archival Product (Digital Safe) hosted on a cloud platform.• Provide a workaround for the repetitive issues until the bug/code fixes are in place.• Provide RCA for Big Clients with CAPA to mitigate the recurrence by identifying SPOF in the systems.• Deploy mechanisms for early detection and self-healing processes in place for robust availability.• Provide a workaround for the Ops team until the bug fix is in place. • Identifying SPOF in the systems and processes and deduce plans to deploy redundancy. • Provide inputs to the automation team to strengthen the faster detection and auto-correction before triggering an alert. • Key player in performance enhancement activities for the client apps. • Involvement with the Engineering and management discussions providing critical updates that helps decision making. • Key role in planning and execution of Datacenter movement activities. • Provide updates to Management on complex issues and higher visibility issues. • Working with client Team for doing live troubleshooting using WebEx based on the requirement.• Involving in the code fix and also for resolving complex/ code-level issues.• Debug Java Code by enabling Remote debugging in IntelliJ IDE and also responsible for taking thread & heap dumps and analyze them using dumps analyzers.• Pitch in when there are upgrade or pathing issues to the servers. • Key member of the Configuration Management Board and involved in reviewing the configuration changes by the Operations before deployment. • Pro-Active Identification of gaps in the system (Technical & Process) and implementing appropriate actions to address and close the gaps.• Implemented enhancement in problem analytics specifically in root cause determination, data analysis and problem trending. Show less

  • Problem Management Specialist

    Feb 2016 - Feb 2022

  • Application Support Engineer

    Feb 2012 - Aug 2016
• 

  Smarsh

  Feb 2022 - now

  Site Reliability Engineer