Deep Enrich
Youngtae Yoon
Customer Engineer
504 followers
South Korea
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About me
Technical Services Engineer at Pure Storage
Education
Inha University
1990 - 1998Bachelor Electronic Engineering
Experience
Hewlett-Packard
Jan 1997 - Jan 2000Customer Engineer
EMC
Jan 2000 - Jan 2006Regional Technical Specialist- Performing Level 2 troubleshooting for EMC Symmetrix storage systems by both phone and/or emails- Providing technical support for Storage systems- Troubleshooting FC SAN switches- Escalating issues to Upper level support organizations- Providing onsite technical support for sophisticated issues
NetApp
Oct 2006 - Jul 2014Field Escalation Engineer- Dealing with post sales technical issues including sophisticated breakfix for NetApp storage hardware and/or software.- Taking escalations for technical issues from junior engineers and provides Level 2 technical support- Delivering technical trainings to junior engineers- Dealing with NetApp FAS series enterprise storage systems and its software- Familiar with NAS, SAN environment
SAMSUNG SDS
Aug 2014 - Jan 2023Principal Storage Engineer- Delivering Level 2 technical support for storage systems in Samsung Datacenter- Delivering assessment for storage infrastructure- Working as a communication focal between SDS and storage vendors- Working as a storage consultant in Samsung- Delivering technical trainings to IT staffs in Samsung
Pure Storage
Feb 2023 - nowTechnical Support Engineer
Licenses & Certifications
- View certificate
AWS Certified Solutions Architect-Associate
Amazon Web Services
AWS Certified Solutions Architect - Professional
Amazon Web ServicesApr 2018
Languages
- enEnglish
- koKorean
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