Youngtae Yoon

Youngtae Yoon

Customer Engineer

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  • Timeline

  • About me

    Technical Services Engineer at Pure Storage

  • Education

    • Inha University

      1990 - 1998
      Bachelor Electronic Engineering
  • Experience

    • Hewlett-Packard

      Jan 1997 - Jan 2000
      Customer Engineer
    • EMC

      Jan 2000 - Jan 2006
      Regional Technical Specialist

      - Performing Level 2 troubleshooting for EMC Symmetrix storage systems by both phone and/or emails- Providing technical support for Storage systems- Troubleshooting FC SAN switches- Escalating issues to Upper level support organizations- Providing onsite technical support for sophisticated issues

    • NetApp

      Oct 2006 - Jul 2014
      Field Escalation Engineer

      - Dealing with post sales technical issues including sophisticated breakfix for NetApp storage hardware and/or software.- Taking escalations for technical issues from junior engineers and provides Level 2 technical support- Delivering technical trainings to junior engineers- Dealing with NetApp FAS series enterprise storage systems and its software- Familiar with NAS, SAN environment

    • SAMSUNG SDS

      Aug 2014 - Jan 2023
      Principal Storage Engineer

      - Delivering Level 2 technical support for storage systems in Samsung Datacenter- Delivering assessment for storage infrastructure- Working as a communication focal between SDS and storage vendors- Working as a storage consultant in Samsung- Delivering technical trainings to IT staffs in Samsung

    • Pure Storage

      Feb 2023 - now
      Technical Support Engineer
  • Licenses & Certifications

    • AWS Certified Solutions Architect-Associate

      Amazon Web Services
      View certificate certificate
    • AWS Certified Solutions Architect - Professional

      Amazon Web Services
      Apr 2018