Experience

• 

  Convergys

  Aug 2012 - Jul 2018

  * Liaise between Stream/ Convergys Egypt and the local labor and Social Insurance authorities.* Prepares and follows up the on time delivery of required forms by the social insurance authority and labor office: forms (1, 2 & 6) for new hires and resigned, retired or terminated employees. Follows up the employees’ contract preparation and all new hires personnel documents.** Follows up the maintaining of employees personal files, regular updating and ensures that all documents are properly kept (employment contracts, work permits, military status certificates, hiring documents, social insurance forms, salary progression records, etc).* Investigates and solves employees problems related to Social Insurance issues. Insures the accurate match of employee headcount at company records and social insurance authorities.* Generates external & internal required reports required by company of labor authorities.* Facilitates and follows up on work permits for non Egyptian employees within the boundaries of the local labor law* Coordinate the 5% manpower disabled hiring obligated by the labor law * * Administers the company medical insurance program in coordination with the contracted medical care provider, including doctor letters, settlements, adding/removing employees from the scheme, etc. *Administers company vacation balance records & end of employment vacation sell off.*Calculates overtime for entitled employees according to the company & labor law regulations. *Prepare the monthly payroll effects sheet. * Updates the headcount movement, if any. *Implement the internal and penalties regulations. *Informs concerned departments with new hires, resignations and any change of status . *Prepare employees letters, certificates, etc. that has to be approved by HR Manager or local authorities. Show less

  • HR Generalist

    Jul 2014 - Jul 2018

  • Sr. Representative People Solution

    Aug 2012 - Jul 2014
• 

  Concentrix

  Jul 2018 - now

  • Lead, design, evaluate, analyze, and implement all Human Resources activities .• Works closely with the organization's leaders, through cross-departmental partnerships, to align Human Resources initiatives to strategic business goals by building a relationship of trust to keep focus on performance, management practices, human resource policies, talent management and compensation.• Provide support and guidance to organization leadership on employee relations issues, ensuring consistent approach and application of all company policies and processes, and represent the company in legal matters, as required• Responsible for establishing and clearly communicating departmental strategy; providing feedback regarding tactical operations including resource allocation, goal setting, and managing performance. Determine and implement appropriate staffing• Lead the team in providing comprehensive analysis of various types of key Human Resources metrics and consult with management and provide recommendations on effective decision making; develop and implement creative and proactive solutions and gauge program effectiveness• Lead the team and provide Subject Matter Expertise to manage technology, tools, and systems to support complex, large-scale company initiatives and projects• Being Part of the Human Resources leadership support for mergers and acquisitions including participation on corporate M&A teams for due diligence and acquisition/divestiture activity. Show less •Driving the COEBC , Data Privacy Courses , Health and Safety Completion•Leading the SOP Audit•Leading the engagement team on the company.•Auditing the 3 sites and send all the reports needed on daily to the People solution Director .•Lead a team in processing and responding to complex employee concerns and coordinate withappropriate stakeholders.•Responsible guiding team through the interpretation of HR policies, best practices, resources andtools, to provide innovative, creative, and proactive Human Resources solutions in alignment with theorganization's overall strategies•Facilitate HR learning sessions, including but not limited to performance management practices,human resource policies, talent management•Direct team in providing comprehensive analysis of various types of key HR metrics.•Oversee and may conduct investigations on workplace situations and prepare documentaryrequirements for labor-related cases Show less • Lead a team in processing and responding to complex employee concerns and coordinate withappropriate stakeholders, as necessary, may manage escalated concerns or highly-sensitive issuesraised by team• Responsible guiding team through the interpretation of HR policies, best practices, resources andtools, to provide innovative, creative, and proactive Human Resources solutions in alignment with theorganization's overall strategies• Facilitate HR learning sessions, including but not limited to performance management practices,human resource policies, talent management, talent sourcing practices, resource allocation, successionplanning, and compensation; may present HR training programs to Leadership Teams• Direct team in providing comprehensive analysis of various types of key Human Resources metricsand consult with management and provide recommendations on effective decision making; developclear visuals to communicate findings• Oversee and may conduct investigations on workplace situations and prepare documentaryrequirements for labor-related cases; with a focus on issue resolution within assigned region• Manage and facilitate the development of Human Resources communication materials and tools tosupport the launch of new processes, systems, and technology as needed. Show less Responsible for the onboarding for the new hires .• Responsible for specific accounts from end to end including their contracts and Renewals• Responsible for the Medical & Life Insurance from End to End to all the headcount at the Company .• Responsible for 2 Full Sites with my team ( on boarding , Communication with Delivery , Medical,Focus Group , Life , Social Insurance ,Turn Over analysis, Off boarding )• Responsible for the Litigation part and following up with the Law Firm.Partner with stakeholders to develop innovative, creative, and proactive Human Resources solutionsin alignment with the organization's overall strategies.• Conducting HR learning sessions, including but not limited to performance management practices,human resource policies, talent management, talent sourcing practices, resource allocation, successionplanning, and compensation.• Ensure maintenance of accurate and concise records and reports concerning all employee data andall phases of Human Resources processes, working within HRIS tools, in accordance with companypolicy and statutory/local laws Show less

  • Associate Director people solutions

    Dec 2024 - now

  • Senior Manager

    Feb 2022 - Dec 2024

  • Human Resources Business Partner II

    Feb 2021 - Jan 2022

  • Human Resources Business Partner

    Jun 2019 - Feb 2021

  • Senior Human Resources Generalist

    Jul 2018 - Jun 2019