Experience

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  Threshold enterprises

  Jan 2005 - Jan 2013

  Technical researcher / customer service representative

  Major manufacturer and distributor of nutritional supplements with over 850 employees• Addressed product complaints by investigating components that can affect product specifications; run root cause analysis and report findings to quality control, to senior leadership and other departments• Interpreted HPLC analysis results for raw materials • Managed and trained new Technical Researchers• Worked in a GMP environment in close adherence with SOPs to ensure production of quality products• Documented and reported all consumer adverse reactions and events in adherence to FDA regulations • Performed computations regarding materials; such as theoretical yields for compounds, molarity, and unit conversions• Monitored product labels and website for accuracy and corrected errors resulting in display changes for hundreds of products Show less

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  Aim high

  Jan 2014 - Jan 2014

  Lead math teacher

  Intensive summer school program for at-risk middle school students from low-income families• Developed a math curriculum for over 40 students • Assessed each student’s mathematical capabilities and modified lesson plans based on their strengths and needs• Wrote student evaluations, addressing areas of challenge while providing feedback to improve future academic performance• Developed physical education program to supplement the students’ academic mission Show less

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  Tangle inc.

  Jan 2014 - Jan 2016

  Sales coordinator

  Multi-faceted content, product development & distribution company for toys, electronics, therapeutic, educational and sports products• Maintained and developed product knowledge in order to support outside sales groups • Realized a 25% increase in sales as tradeshow coordinator and planner with total sales surpassing $2.4M• Compiled commission reports, accounting summaries, inventory logs, and financial reports for upper management• Worked with cross functional teams to execute daily tasks in the start-up fast pace environment• Communicated directly with customers and accounts to answer questions, facilitate order placement, manage orders, and resolve issues• Researched inquiries from sales representatives and consumers on manufactured product lines• Provided support tracking status of orders through production to delivery Show less

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  Omic usa inc.

  Jun 2017 - Feb 2020

  Quality assurance officer

  ISO accredited laboratory focused on health and safety through analytical testing of Pesticides and GMOs along with Microbiological & Nutritional testing services• Conducted over 40 audits of the quality management system and laboratory methods to ensure compliance of accreditation standards and in-house documents, resulting in over 30 SOPs revisions for non-conformant or obsolete areas• Report audit details (observations, findings, non-compliances and non-conformances) to department leaders and assist with resolution as applicable.• Supported discussion with department leaders to implement proficiency testing, ensuring employees’ capabilities of assessing areas of potential risk • Collaborated with lab personnel to perform internal calibrations of support equipment and facilitated external calibrations, while ensuring minimal work disruption • Monitored and maintained all instrument records within the LIMS (Laboratory Management Inventory System) database and created a yearly calibration schedule to mitigate potential failure of equipment Show less