Experience

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  Bank one

  Sept 2000 - Apr 2003

  Senior credit analyst - ecommerce division

  - Conducted thorough credit risk assessments to ensure the stability and reliability of loan applicants.- Managed client relationships by proactively addressing concerns, providing timely assistance, and fostering long-term partnerships.- Approved loan applications based on established criteria and guidelines.- Analyzed credit reports to evaluate creditworthiness and assess risk.- Assessed potential risks associated with loans by reviewing financial statements and conducting due diligence.- Verified loan documentation for accuracy and completeness.- Adhered to underwriting guidelines and policies to make informed loan decisions. Show less

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  Bank of america

  Apr 2003 - Apr 2004

  Senior mortgage underwriter - consumer direct division

  - Approved loan applications based on established criteria and guidelines.- Analyzed credit reports to evaluate creditworthiness and assess risk.- Assessed potential risks associated with loans by reviewing financial statements and conducting due diligence.- Reviewed and evaluated property appraisals to ensure accurate collateral valuation.- Verified loan documentation for accuracy and completeness.- Adhered to underwriting guidelines and policies to make informed loan decisions.- Conventional & FHA Loans (CHUMS ID: HW46)- LP and DU Show less

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  Wells fargo

  Apr 2004 - Feb 2015

  Vice president, loan administration manager iv / technology implementation manager

  - Conducted risk assessments to identify potential risks and develop mitigation strategies.- Utilized technical skills to solve complex problems and optimize productivity.- Led change management initiatives to ensure smooth transitions and minimize disruption.- Managed vendor relationships to ensure timely delivery of products and services.- Successfully managed projects from initiation to completion, ensuring adherence to timelines and budgets.- Demonstrated strong communication skills by effectively conveying information and collaborating with cross-functional teams. - Led cross-functional teams to complete a complex project ahead of schedule.- Identified and analyzed potential risks associated with company operations and implemented strategies to mitigate them.- Managed multiple projects simultaneously, ensuring timely completion and within the allocated budget.- Administered loan processes, verifying documentation accuracy and compliance with regulatory guidelines.- Streamlined operational workflows resulting in increased productivity and cost savings.- Implemented new technology systems, trained staff, and oversaw seamless integration. Show less

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  Pacific union financial, llc

  Feb 2015 - May 2016

  Vice president, national mortgage operations - consumer direct and distributed retail operations

  - Sr. Leader with purview of multiple functional roles (Underwriting, Processing, Compliance, Disclosure, Closing, and Post-Closing), multiple sites, and multiple channels (Distributed Retail and Direct-to-Consumer). - Facilitated the hiring (exempt and non-exempt) and the performance management of employees at all levels. - Managed and influenced the group’s productivity, budget (LCPS), compliance, and quality metrics; developed and implemented various quality and production initiatives including successfully leading the group through TRID implementation.- Demonstrated strong leadership skills by effectively guiding and motivating team members toward achieving departmental goals.- Facilitated team-building exercises and activities to foster collaboration, trust, and communication among team members.- Implemented process improvement strategies to streamline workflow and increase productivity.- Identified and implemented operational efficiency measures to optimize resource utilization, reducing turn times and decreasing CPL (Cost Per Loan). - Implemented aggressive pipeline management and customer contact routines to support quick close times and maximize sales and customer satisfaction scores. - Maintained up-to-date knowledge of mortgage regulations to ensure compliance in all aspects of loan processing and closing.- Managed a team of cross-functional professionals to achieve company goals and objectives (for all loan manufacturing roles - from disclosures to post-closing).- Provided exceptional customer service, ensuring client satisfaction and loyalty.- Streamlined mortgage operations to improve efficiency and accuracy.- Identified and implemented process improvement initiatives resulting in cost savings and increased productivity.- Directed day-to-day operations and ensured the smooth functioning of all departments. Show less

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  New penn financial, llc

  May 2016 - Sept 2017

  Director, national mortgage operations - distributed retail

  - Demonstrated strong leadership skills by effectively guiding and motivating team members toward achieving departmental goals.- Facilitated team-building exercises and activities to foster collaboration, trust, and communication among team members.- Implemented process improvement strategies to streamline workflow and increase productivity.- Identified and implemented operational efficiency measures to optimize resource utilization, reducing turn times and decreasing CPL (Cost Per Loan). - Implemented aggressive pipeline management and customer contact routines to support quick close times and maximize sales and customer satisfaction scores. - Maintained up-to-date knowledge of mortgage regulations to ensure compliance in all aspects of loan processing and closing.- Managed a team of cross-functional professionals to achieve company goals and objectives (for all loan manufacturing roles - from disclosures to post-closing).- Provided exceptional customer service, ensuring client satisfaction and loyalty.- Streamlined mortgage operations to improve efficiency and accuracy.- Identified and implemented process improvement initiatives resulting in cost savings and increased productivity.- Directed day-to-day operations and ensured the smooth functioning of all departments. Show less

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  Loandepot

  Oct 2017 - Nov 2018

  National mortgage operations manager - joint ventures: national realtor and emerging tech

  - Led a team of professionals to successfully achieve and exceed department goals and objectives.- Directed the day-to-day operations of crossfunctional mortgage professionals that processed, underwrote, and closed mortgage applications in compliance with industry regulations and company policies.- Implemented effective operations management strategies to streamline processes and improve efficiency.- Responsible for leading the teams supporting the national Realtor accounts and new emerging technology firms like Opendoor. Show less

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  Ziprecruiter

  Dec 2018 - Oct 2020

  Strategic operations leader - b2b saas

  - Implemented and executed effective sales strategies to drive revenue growth.- Demonstrated strong leadership skills by effectively managing and motivating a team of employees.- Implemented customer retention strategies to foster long-term relationships with clients.- Developed and executed strategic operations plans to optimize efficiency and productivity.- Supervised and mentored staff to ensure high levels of employee retention.- Drove B2B SaaS sales by effectively communicating product benefits and closing deals.ZipRecruiter is an industry leader in AI and machine learning technology in the SaaS and recruiting advertising space. Show less

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  Sun west mortgage company, inc.

  Oct 2020 - Apr 2021

  Vice president, national mortgage operations - consumer direct

  - Employee #1 for the start-up of the new Consumer Direct Operations team (oversaw the growth, hiring, and training of a team of 1 to a national 4-locations, 100+ team members team). Was tasked with building this team in less than 3 months while sales partners were producing - the pinnacle of "build the airplane while in flight" experience. - Managed a team of cross-functional professionals to achieve company goals and objectives (for all loan manufacturing roles - from disclosures to post-closing).- Provided exceptional customer service, ensuring client satisfaction and loyalty.- Streamlined mortgage operations to improve efficiency and accuracy.- Identified and implemented process improvement initiatives resulting in cost savings and increased productivity.- Directed day-to-day operations and ensured the smooth functioning of all departments. Show less

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  Finance of america commercial

  May 2021 - now

  Vice president, product manager - change management & business excellence

  - Spearheaded the division's technology suite/portfolio, including third-party technology and home-grown software ranging from CRMs, LOSs, POSs, PPEs, Workflow, and other vital tech. - Implemented strategies to drive business growth and increase market share.- Developed product strategies to meet customer needs (VOC - unlocking customer value) and enhance competitive advantage.- Acted in Scrum Master and Product Owner roles, practicing hybrid Agile/Scrum/Waterfall methodologies. - Heavily utilized relevant industry tools like Jira, Asana, Confluence, Smartsheet, Figma, Miro, and other related tools. - Owned the Product/Sprint backlog and prioritization.- Managed budgets to ensure efficient allocation of resources and cost control.- Spearheaded the development and launch of new innovative products.- Implemented sound change management strategies to minimize resistance and drive successful organizational change.- Demonstrated strong leadership skills by inspiring and motivating cross-functional teams to exceed project goals.- Led multiple projects from inception to completion, ensuring on-time delivery and quality outcomes.- Owned SOP, Guidelines, and Policy and Procedure documentation.- Developed and executed strategic plans to align organizational objectives.- Championed business excellence initiatives, driving continuous improvement and fostering a culture of operational excellence, leveraging DMAIC, Workout, and Kaizen events.- Identified and implemented process improvement opportunities, optimizing efficiency and enhancing overall performance leveraging Lean Six Sigma practices. - Established and maintained strong relationships with technology vendors.- Conducted market analysis to identify trends, opportunities, and competitive landscape.- Partnered closely with marketing and sales to develop campaigns touting new products and features. Show less