Experience

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  Intercontinental hotels & resorts

  Sept 2009 - Feb 2010

  Intern

  Worked in all core department service, production, housekeeping & front desk and participated training programs conducted by training manager. And got an appreciation letter from Front office department.

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  Pvr limited

  Jul 2010 - Aug 2012

  Duty officer

  • Support to the Duty Manger in overall marketing of multiplex, conceptualize & implement measures for enhancing efficiency & resource optimization.• Organizing premiere events, star visits & press conferences in accordance with corporate requirements.• Ensuring adherence of international standards in accordance with guidelines, ensuring policies & procedures are complied with by entire staff.• Acquire good working knowledge of hospitality sector, top competitors volume of traffic and so on.• Taking client follow ups & report on the results to make necessary suggestions on how to improve relationship with them & quality of product & service.• Conduct Training programs for the floor staff.• Facilitate implementation of Teams Lead programs. Show less

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  Nexus select citywalk

  Aug 2012 - May 2014

  Executive-mall operations

  • Ensure the best customer service.• Preparation Submission of reports to management relative to mall operations.• Standards Operating Procedures are being followed.• Support events & promotions and leasing team for Brand Association in the Mall.• Interact with retailers to maintain healthy relations.• Taking care of the corpus program (Rewards) meant for the customers to have a consistent footfall.• Taking care and follow ups of the overall technical, safety and soft services issues in the mall on daily basis.• Responsible for concierge services & SAP software (operations). Show less

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  Qatar duty free

  May 2014 - Oct 2017

  Assistant buyer |travel & souvenirs category - qatar dutyfree

  • Develop and implement sourcing strategy for unique style concept stores in Duty free retail. • Demonstrate best practices and process optimization in Buying including; range planning, assortment architecture, cost negotiation, buying merchandise and in-season trading.• Analysing sales and all key performance indicators to identify opportunities and risk in the product assortment and buying plan to drive to strong in-season buying business.• Drive innovation, customer – facing ideas to ensure profitable market share growth within the category.• Negotiate cost directly with external suppliers and ensure timely placement of Purchase Orders, working closely with souring to maintain strong and strategic relationship with external suppliers.• Optimize assortment productivity, working closely and collaboratively with Design and planning to deliver the range plan for multiple private label bands.• Conduct trend research and competitive analysis to develop strategic brand positioning.• Work collaboratively with the Key stakeholders in the Private Label team, as well as Marketing, production, operations and finance to create/implement successful private label initiatives. • Execution of marketing strategy to cover in store experience, signage and promotions.• Report and resolve any problem related to stock loss, damage or return by liaising with relevant departments such as security, merchandising stock control, warehouse and or concerned other entities.• Make sure short stocks are identifying well in advance and take action to avoid lost sales. Show less

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  Reliance brands limited

  Jan 2018 - Mar 2022

  • Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability• Meet sales goals by training, motivating, mentoring and providing feedback to team members• Ensure high levels of customers satisfaction through excellent service• Complete store administration and ensure compliance with policies and procedures• Maintain outstanding store condition and visual merchandising standards• Report on buying trends, customer needs, profits etc• Propose innovative ideas to increase market share• Conduct personnel performance appraisals to assess training needs and build career paths• Deal with all issues that arise from team members or customers (complaints, grievances etc). Show less

  • Store Director

    Apr 2021 - Mar 2022

  • Boutique Manager

    Jan 2018 - Mar 2021
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  House of anita dongre limited

  Apr 2022 - now

  I was handling and managing business of the flagship store of Anita Dongre, Qutub Garden - New Delhi.

  • Regional Sales Manager

    Sept 2023 - now

  • Retail Store Manager

    Apr 2022 - Sept 2023