Experience

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  Convergys

  Jun 2015 - Feb 2017

  Customer service representative

  Provided customer service through phone communication to customers.Solving Data IssuesManage PaymentsCreating InvoicesRegular Phone TroubleshootGeneral Assistance

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  Km2 solutions

  Jan 2017 - Feb 2018

  Customer service representative

  I worked with the company DIRECT TV, providing:General AssistanceSell Plans and make upgradesManaged phone communicationManaged Payments

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  Lowkl

  Jun 2021 - Nov 2021

  Customer service representative

  Provided Customer support through phone/chat/and email communication.Managed Bookings through Airbnb/Expedia/Booking.com.Managed Housekeeping calendarCreated Maintenance tickets.Created Housekeeping ticketsCreated reports for maintenance and HousekeepingCreate daily checkings, and managed smart locks.General Assistance to clients of our properties and clients' issues.

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  Glc locksmith services

  Oct 2021 - Apr 2022

  Dispatcher - csr

  I worked with GLC company as a Dispatcher and provide General CustomerAssistance.Dispatch driversManaged InvoicesManaged ReportsData EntryCommunication with the drivers and the team.Assist with phone communication

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  Pcjjm pte ltd

  Jan 2022 - Apr 2023

  Virtual assistant - market research

  I was part of a market research team in France, responsible forsynthesizing and analyzing data from various sources in Mexico.My role included making and managing research data using GoogleSpreadsheets (database) and creating summary slides. I was able tosuccessfully extract useful information from the data and present it in ameaningful way to the team. My work was integral in helping the teamdraw accurate conclusions about the target markets

• 

  Jmbok academy

  Jan 2022 - Mar 2025

  Program coordinator
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  Clubbable

  Apr 2022 - Sept 2022

  Customer service representative

  The project involves answering clients' emails for bookings, customer care,and solving issues.Short-term project on the Upwork Platform.

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  Blue gems mgmt

  Nov 2022 - now

  Guest communication team leader