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Cindy Antunez

Cindy Antunez

Customer Service Representative

Followers of Cindy Antunez854 followers
location of Cindy AntunezSan Jose, Costa Rica

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  • Timeline

  • About me

    STR | Customer Success Manager | Marketing Specialist

  • Education

    • Universidad Latina de Costa Rica

      2022 - 2025
      Licenciatura Administración de Negocios Internacionales - Mercadeo

  • Experience

    • Convergys

      Jun 2015 - Feb 2017
      Customer Service Representative

      Provided customer service through phone communication to customers.Solving Data IssuesManage PaymentsCreating InvoicesRegular Phone TroubleshootGeneral Assistance

    • KM2 Solutions

      Jan 2017 - Feb 2018
      Customer Service Representative

      I worked with the company DIRECT TV, providing:General AssistanceSell Plans and make upgradesManaged phone communicationManaged Payments

    • LOWKL

      Jun 2021 - Nov 2021
      Customer Service Representative

      Provided Customer support through phone/chat/and email communication.Managed Bookings through Airbnb/Expedia/Booking.com.Managed Housekeeping calendarCreated Maintenance tickets.Created Housekeeping ticketsCreated reports for maintenance and HousekeepingCreate daily checkings, and managed smart locks.General Assistance to clients of our properties and clients' issues.

    • GLC Locksmith Services

      Oct 2021 - Apr 2022
      Dispatcher - CSR

      I worked with GLC company as a Dispatcher and provide General CustomerAssistance.Dispatch driversManaged InvoicesManaged ReportsData EntryCommunication with the drivers and the team.Assist with phone communication

    • PCJJM PTE LTD

      Jan 2022 - Apr 2023
      Virtual Assistant - Market Research

      I was part of a market research team in France, responsible forsynthesizing and analyzing data from various sources in Mexico.My role included making and managing research data using GoogleSpreadsheets (database) and creating summary slides. I was able tosuccessfully extract useful information from the data and present it in ameaningful way to the team. My work was integral in helping the teamdraw accurate conclusions about the target markets

    • JMBOK Academy

      Jan 2022 - Mar 2025
      Program Coordinator

    • Clubbable

      Apr 2022 - Sept 2022
      Customer Service Representative

      The project involves answering clients' emails for bookings, customer care,and solving issues.Short-term project on the Upwork Platform.

    • Blue Gems MGMT

      Nov 2022 - now
      Guest Communication Team Leader

  • Licenses & Certifications