Blake Kelly

Experience

• 

  CableNet Industries Pty Ltd

  Dec 2008 - Oct 2012

  Senior Splicing Supervisor

  Responsibilities:Provide technical direction to team of technicians, ensuring quality works were completed and KPI's continually met.- Fibre splicing external and internal installations (Telstra, Optus, UEComm, SPAusnet, Vernet, VicTrack)- Power meter / Light source / OTDR- Fault finding- Cutover's and network capacity upgrades- QA Celemetrix workbooks- Cable hauling and scoping- Civil construction works i.e. Pit/pipe installations

• 

  Nbn™ Australia

  Oct 2012 - now

  Lead and manage a team that covers all elements of field operations activities to ensure allwork is prioritised and completed on the day or within the defined SLA’s. Ensure a highperforming, highly skilled team that represents one nbn field workforce (both internal and external).Key Accountabilities: - Develop, implement, monitor and foster a safety-first culture within the field by ensuring allwork is completed in alignment with nbn’s safe systems of work and critical risk controls. - Drive field workforce and delivery partner compliance to nbn standards (HSE, Quality,Technical, Construction) across all field activities and develops a culture that drives continuousimprovement and positive customer experiences. Attendance at Region Co is required tosupport the consistent application of process and systems across all delivery partners. - Drive a strong customer experience and related KPIs including but not limited to, On the day,Right First Time, Re rolls within 10 days. New Service Never worked, Network restoration,Network Acceptance and Build Quality (QI), Provide input, support and resources for Adds,Moves and Changes in the defined geographic area. Overall customer advocacy andownership for a specific area. - Contribute to the development, implementation and review of budgets that drive acost-conscious mind set across internal teams and stakeholders and ensures that ourInternal workforce are performing higher value, higher purpose work that provides a positivereturn on investment. - Lead continuous improvement initiatives including the development of commercialbusiness cases across the state or group that can be expanded across the nationalField Services footprint. - Take a leadership role in driving resolution with internal nbn customers. Identify trends and developtactical and strategic solutions to minimise future escalations. - Support nbn's emergency response for natural disasters bushfires, floods Show less I lead a multi-disciplinary team who are responsible for all field activities across network and service elements related to the day to day operation of the NBN Co network within a defined geographical area (VIC).Typical functions include• Developing and fostering a safety-first culture within the field and ensuring all work (NBN IWF and Delivery Partners) is completed in alignment with NBN's safe systems of work and critical risk controls• Work across all field workforces to drive better practices and quality standards with a heavy focus on continuous improvement• Ensure the workforce is adequately skilled and equipped to meet business needs and that critical KPI’s are either met or exceeded• Build a team that’s dedicated to delivering the highest standards of customer experience inclusive of managing escalations that may arise on a day to day basis• Recruit, develop and performance manage individuals to create an effective, highly engaged performance focused culture that is aligned with NBN's Customer Lead strategy• Build and maintain effective relationships both within and external to the Field Operations team in a matrix organisation• Always operate with a commercial mindset to drive the best outcomes for the business• Work across the region with peers and Leaders to ensure suitable workforce plans are developed to meet the required workload on a 24 hour basis across service and network portfolios Show less Drive performance of the assigned Delivery Partner(s) to NBN Co. standards and regulations. Ensure compliance with all HSE requirements and take the necessary actions to ensure non compliances are rectified in the appropriate timeframe. Ensure compliance with all quality requirements and take the necessary actions to ensure non compliances are rectified. Drive production of buildable designs and provide support throughout the design process. Attend constructability walkouts (with designers, Delivery Partners, etc.) as may be necessary. Acceptance of the passive and active networks for transition to Network Operations control. Audit of network element installations and investigation of early-onset faults. Promote a collaborative relationship with the regional Delivery Partners plus internal and external stakeholders. Identify, communicate and resolve all key influences on the Project, including risks and issues. Work on a daily basis with Delivery Partners, Designers, PMO, HSE, our and all other project stakeholders to ensure NBN Co. Corporate objectives are met Show less Managing the network acceptance and handover to service assurance of the passive and active networks Working as a member of the continual improvement of operational and technical processes for the build, handover and assurance functions Providing feedback to improve operational handover process for service capability Maintaining a safe working environment for yourself and colleagues Providing support for changes or upgrades to network elements in both the passive and active networks Working with other workgroups, contractor or vendors in service restoration Managing operational maintenance for plant, equipment, test equipment and vehicles Ensuring compliance to quality assurance practice for inside and outside plant Performing all work in a safe manner ensuring the safety of co-workers, customers, the general public, and the employees Monitoring and auditing OH&S compliance to work practices. Working with Optical Test equipment and Tools: OTDR, Insertion Loss, PMD Tester, Traffic Identifiers, PON meter, Optical Splitters , Visible light Sources, Splice Machines, Cleavers, Bare Fibre Adaptors etc. Validating OTDR Test results/Workbooks via various types of software (example: Networks) to confirm handover pack aligns with NBNCo Specification Show less

  • Senior Field Area Manager

    Apr 2021 - now

  • Area Manager - Field Operations

    Sept 2019 - May 2022

  • Regional Workforce Manager

    Jul 2016 - Sept 2019

  • Project Manager

    Nov 2015 - Jul 2016

  • Field Operations Supervisor

    Nov 2014 - Nov 2015

  • Field Engineer Operations Delivery

    Oct 2012 - Nov 2014