Alok Pandey

Alok Pandey

Customer Service Executive

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location of Alok PandeyNoida, Uttar Pradesh, India

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  • Timeline

  • About me

    Operation Manager II Aspiring Data Analyst 📈📊 || Ex - Fcm Travel, Makemytrip.com, Thomas Cook

  • Education

    • Hemwati Nandan Bahuguna Garhwal University

      2008 - 2010
      Master of Business Administration (MBA) Operations Management and Supervision
    • University of Lucknow

      2004 - 2007
      Bachelor of Arts - BA Tourism and Travel Services Management
  • Experience

    • Thomas Cook India Limited

      Mar 2012 - Jun 2013
      Customer Service Executive

      Dealing with walk-in customersFollow up for documents for Visa processing.Timely answering customer’s quires. (visa status, , flight details, payment details, clothing to carry, temperature, No of passengers in total in the said group etc)Personally handing over the Tour vouchers & explaining in depth for the tours.Collecting PaymentProcessing Refund on time

    • MakeMyTrip.com

      Jun 2013 - Nov 2015
      Senior Executive

      Responsible all coordination with Passenger after sales (GIT and FIT Booking)Responsible to coordinate with passenger different mode of communication (phone call, mail, walk in customer)Responsible all coordination with overseas Supplier for quotation ,booking confirmation and smooth operation (FIT Booking)Assisting and guiding New Employees in understanding the work process and guidelines in Supplier coordinating and post sales Process.Follow up for documents for Visa processing.Understanding and Monitoring action on customer complaint, Grievances.Preparing report on daily basisDesigning itinerary and Costing sheet in FIT Amend in itinerary as per Passenger requirement (FIT booking)Coordinate with Overseas Supplier for smooth operation and Booking confirmation.Handling all Online booking (Like –GTA, Hotel Beds,Traveco,DOTWetc)Timely answering customer’s quires. (visa status, , flight details, payment details, clothing to carry, temperature, No of passengers in total in the said group etc)Personally handing over the Tour vouchers & explaining in depth for the tours.Collecting Payment from passenger as per company Policy Show less

    • Ibibo Group

      Apr 2016 - Apr 2017
      Senior Executive

      Responsible all coordination with Passenger after sales (GIT and FIT Booking)Responsible to coordinate with passenger different mode of communication (phone call, mail, walk in customer)Responsible all coordination with overseas Supplier for quotation ,booking confirmation and smooth operation (FIT Booking)Assisting and guiding New Employees in understanding the work process and guidelines in Supplier coordinating and post sales Process.Understanding and Monitoring action on customer complaint, Grievances.Preparing report on daily basisDesigning itinerary and Costing sheet in FIT Amend in itinerary as per Passenger requirement (FIT booking)Handling all Online booking (Like –GTA, Hotel Beds,Traveco,DOTWetc)Timely answering customer’s quires. (visa status, , flight details, payment details, clothing to carry, temperature, No of passengers in total in the said group etc)Personally handing over the Tour vouchers & explaining in depth for the tours.Collecting Payment from passenger as per company Policy Show less

    • FCM Travel Solutions India

      May 2017 - Jan 2021
      Assistant Manager
    • EaseMyTrip.com

      Jul 2022 - now
      • Sr Manager MICE

        Jul 2024 - now
      • Operations Manager MICE

        Jul 2022 - Jul 2024
  • Licenses & Certifications