Alok Pandey

Experience

• 

  Thomas Cook India Limited

  Mar 2012 - Jun 2013

  Customer Service Executive

  Dealing with walk-in customersFollow up for documents for Visa processing.Timely answering customer’s quires. (visa status, , flight details, payment details, clothing to carry, temperature, No of passengers in total in the said group etc)Personally handing over the Tour vouchers & explaining in depth for the tours.Collecting PaymentProcessing Refund on time

• 

  MakeMyTrip.com

  Jun 2013 - Nov 2015

  Senior Executive

  Responsible all coordination with Passenger after sales (GIT and FIT Booking)Responsible to coordinate with passenger different mode of communication (phone call, mail, walk in customer)Responsible all coordination with overseas Supplier for quotation ,booking confirmation and smooth operation (FIT Booking)Assisting and guiding New Employees in understanding the work process and guidelines in Supplier coordinating and post sales Process.Follow up for documents for Visa processing.Understanding and Monitoring action on customer complaint, Grievances.Preparing report on daily basisDesigning itinerary and Costing sheet in FIT Amend in itinerary as per Passenger requirement (FIT booking)Coordinate with Overseas Supplier for smooth operation and Booking confirmation.Handling all Online booking (Like –GTA, Hotel Beds,Traveco,DOTWetc)Timely answering customer’s quires. (visa status, , flight details, payment details, clothing to carry, temperature, No of passengers in total in the said group etc)Personally handing over the Tour vouchers & explaining in depth for the tours.Collecting Payment from passenger as per company Policy Show less

• 

  Ibibo Group

  Apr 2016 - Apr 2017

  Senior Executive

  Responsible all coordination with Passenger after sales (GIT and FIT Booking)Responsible to coordinate with passenger different mode of communication (phone call, mail, walk in customer)Responsible all coordination with overseas Supplier for quotation ,booking confirmation and smooth operation (FIT Booking)Assisting and guiding New Employees in understanding the work process and guidelines in Supplier coordinating and post sales Process.Understanding and Monitoring action on customer complaint, Grievances.Preparing report on daily basisDesigning itinerary and Costing sheet in FIT Amend in itinerary as per Passenger requirement (FIT booking)Handling all Online booking (Like –GTA, Hotel Beds,Traveco,DOTWetc)Timely answering customer’s quires. (visa status, , flight details, payment details, clothing to carry, temperature, No of passengers in total in the said group etc)Personally handing over the Tour vouchers & explaining in depth for the tours.Collecting Payment from passenger as per company Policy Show less

• 

  FCM Travel Solutions India

  May 2017 - Jan 2021

  Assistant Manager
• 

  EaseMyTrip.com

  Jul 2022 - now

  • Sr Manager MICE

    Jul 2024 - now

  • Operations Manager MICE

    Jul 2022 - Jul 2024