Akshay Chugh

Experience

• 

  Techmonarchs ltd.

  Jul 2018 - Dec 2019

  Engineer Intern

  Worked on various solo projects as well as team projects.Got hands on experience with IBM Products.List of Solo projects:1. Twitter Sentimental analysis - Made whole backend Code using data science in python language for getting live data of tweets by searching hash-tag and processing the sentiments of tweets and projecting the demographic information using charts.2. Dashboards using IBM Cognos - Made Dashboards for Vadodra smart city project by indian government by using Live sensor data. Made dashboards for different applications using IBM Cognos such as Temperature Data, AQI Index and many moreList of Group projects: 1. Command Centre of Smart City - Worked on Live project of Indian Smart City. Made components of command centre using IBM product IOC. Used live Data from sensors. Show less

• 

  Sutherland

  Nov 2020 - Oct 2021

  Help Desk Technician

  • Gives Tier 2 technical support to AT&T Technicians• Troubleshoot AT&T Internet, Voice over IP, IPTV and Business Fibre• Giving backend support for FTTP, FTTN, IPDSL, IPCO and business fibre• Giving support for static as well as dynamic IPs• Manage the single copper pairs as well as bonded copper pairs for Fibre to the node• Works on cases as well as ticket system• Works on remote access of modems as well as from the back end policies• Manage ports for Fibre to the prem as well as business fibre Show less

• 

  Ciena

  Nov 2021 - now

  - Providing core network support for routing and switching to Ciena customers to resolve network issues and maximize performance - Conducting log analysis, investigation, research, and lab testing to identify field issues and their resolutions - Producing detailed root cause analysis reports to update customers and the team, including suggesting resolutions and improvements - Communicating with customers to provide updates, obtain information for investigations, and provide resolutions and next steps - Coordinating with multiple teams to resolve network issues; communicating effectively to share information and propose solutions; and ensuring that critical, high priority cases such as live outages are handed off warmly to ensure that case progress is continuous Show less

  • Network Engineer

    Sept 2023 - now

  • Advance Technical Support Engineer

    Nov 2021 - Aug 2023