Samuel Fowler

Experience

• 

  Toys R Us

  Jan 2008 - Jan 2010

  Supervisor
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  RBS

  Jul 2010 - Aug 2011

  Desktop Support

  Key duties: This role consists of a number of different jobs roles. I am now working within three different departments. This means that I am able to help provide support to a number of different user and customers within the bank.ATMThis job consists of monitoring all RBS, NatWest, Ulster, Coutts and Tesco cash point estates, this also means that using Active directory, advice for customers and engineers. Remote connections to ATM to determine the state that they are in. Insuring all the processing payments and also to ensure that the hardware is operating normally.PasswordsThere are a number of different systems and domains that I work with Active directory, using systems such as Novell, Coutts and also the standard windows server Active directory, this enables me to perform account unlocks home profile settings, and password reset. This roles also means that i perform applications support for a wind range of different business applications used within the bankGDTThese roles support all factors of first line support for desktop and laptop user. As a team we also support a number of different platforms from Windows NT all the way to Windows 7.• ATM diagnosis systems• Call logging• Staying within SLA times• AD admin• Remote installations• Laptop support• Policy rights• Diagnosis of computer systems• Password request forms• Engineering Call outs• Call logging • All windows application support• Replacement hardware and call outs• System performance checks• Reports building• File restores• Software faults• Service centre call logging• Customers call backs Show less

• 

  InspHire Ltd - Hire and Rental Software

  Sept 2011 - Mar 2017

  Consultation and implementation of bespoke rental/asset management software and affiliated applications across multiple enterprise environments at any one time. Responsible for all aspects of a project from installation/setup to training end users which involves using a varied range of accounting solutions as well as Crystal Reports & Microsoft SQL server. This is done alongside ensuring that all targets/deadlines are met throughout the project life cycle. For more than a decade, inspHire has led the way in creating cutting-edge hire software, rental software and asset management software. Whether you’re a large or small rental business, we have the people, expertise and hire software products to help you manage your business better...

  • Project Manager

    Jan 2015 - Mar 2017

  • Implementation Support

    Jul 2013 - Jan 2015

  • Support Analyst

    Sept 2011 - Jul 2013
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  ISYS Interactive Systems Limited

  Apr 2017 - Feb 2022

  Software Consultant
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  The Access Group

  Jan 2022 - now

  Senior Solution Delivery Manager