Giorgos Panayiotou

Experience

• 

  BetPlanet

  Aug 2020 - Jul 2021

  Sport Trader

  - Shift Supervisor• Assign responsibilities during the shift to the team, organising workflow, making sure that the job is done properly by both Live and Prematch Traders. • Responsible for fixing/reporting issues and creating reports.• Making sure that games are on site and appears properly.• Monitor Incoming Bets and make sure all necessary accounts have the right notes on them, and report any suspicious bets, stakes, or behaviour.• Responsible to book matches for Live (Scheduler), compare our Live offer with main competitors.• Answering to customer support queries.- Technical/Testing/Integration Team.• Liaise with third parties regarding technical requirements for the sportsbook.• Manage the technical aspect of the sportsbook.• Liaise internally with relevant departments.• Assist in the general management of the sportsbook and the training of the Junior Traders.• Check templates, limits, margins, feed provider's parameters.• Ensure that all the set-up criteria between feed providers and our platform provider are correct. Show less

• 

  Soft2Bet

  Jul 2021 - Feb 2023

  Risk Manager
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  WeDoSupport

  Feb 2023 - now

  Perform thorough Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD), including background checks to verify client identities and source of wealth, and assess associated risks;Conduct comprehensive background checks to authenticate player identities and evaluate potential risks they may present;Conduct internal investigations in response to detected suspicious activities;Identify and report any suspicious activities by monitoring triggers, analyzing customer transactions, and scrutinizing activity patterns;Escalate cases of suspicious players to senior management and Money Laundering Reporting Officer (MLRO);Utilise advanced technology systems and software tools for efficient KYC processes;Identify indicators of irresponsible gambling behavior;Engage directly with players to ensure their gaming practices are sustainable, affordable, and within their comfort zone, contributing to a safer gaming environment;Ongoing monitoring of at-risk players, including regular assessments (daily, weekly, monthly) based on their behaviour;Evaluate the effectiveness of previous interactions with players through behaviour checks. Show less • Liaise with players on account-related issues, resolving problems and ensuring high levels of customer care.• Analyse customer deposits and account categories to prevent fraud, correct errors, and resolve problems.• Analyse records of Affiliate accounts to ascertain whether there are any irregularities.• Suggest improvements to procedures and systems in the interests of fraud prevention and customer care.• Investigate financial irregularities on accounts.• Work with colleagues in other departments to resolve account-related issues and prevent fraud.• Help maintain quality control and customer care through analysis of player contact.• Investigate risk issues relating to third-party processors.• Check gaming history. Show less

  • AML & RG Officer

    Apr 2024 - now

  • Risk Manager

    Feb 2023 - May 2024