Alvaro Gimon

Experience

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  Supertiendas EnnE C.A.

  Jan 2001 - Jun 2005

  Systems Administrator

  Managing technological platform to support the company and usurious (Help Desk)◄ Functions | Responsibilities:✔ Management services and functions of the platform servers.✔ Administration of controls and user access, implementation of security policies, maintenance and Data Backups.✔ Analysis of data collected through the sales systems to get statistical information and data mining ✔ Design and implementation of the data network of the company (LAN and WAN)✔ Analysis and approval of changes to programs and applications proposed by the Department of Development in adapting to the requirements of the company.✔ Service and Support to End Users Show less

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  Sofos

  Jun 2005 - Mar 2007

  IT Technology Consultant

  First Line Consultant, deployed as IT outsourcing to clients in Valencia and Caracas, responsible of maintaining and supporting the technology platform of the different locations, optimization of IT processes and end users support on site in areas of systems and technology.◄ Functions | Responsibilities:✔ Infrastructure Technical Support of the BAAN and SAP R/3 systems on multiple clients✔ Assignments as IT Outsourcing on Clients✔ Managing and maintaining the technology platform for customers and administrative systems Show less

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  Grupo Opencrom

  Mar 2007 - Mar 2008

  Technology Infrastructure Consultant

  Consultant specialized in planning and execution of projects of design and implementation Microsoft based solutions and the support, maintenance and troubleshooting of these platforms for company customers.◄ Functions | Responsibilities:✔ Design and Implementation of Microsoft based IT Infrastructure solution for customers and internals projects✔ Support Pre-Sale activities of the enterprise with solutions like Microsoft Proof of Concept and Pilot Testing✔ Temporal assignments on clients sites to services or troubleshooting tasks of theirs IT platforms✔ Member of multidisciplinary teams for high-level implementation of infrastructure projects for internal clients and in partnerships with Microsoft of Venezuela CA✔ Internal Infrastructure and server administration of the Company Show less

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  Microsoft

  Mar 2008 - Dec 2008

  Microsoft Infrastructure Consultant (Freelance).

  Registered at Microsoft Venezuela S.A. under the Provider Code # 0002243806 for the execution of specific projects implementing Microsoft Solutions in their customers (outsourcing).

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  Supertiendas EnnE C.A.

  Apr 2008 - Jun 2012

  Management, Control and Maintenance of the technological platform of the company, design and implementation of new technologies and practices in order to update and optimize the platform for systems in general.◄ Functions | Responsibilities:✔ Ensure the efficiency and high availability of the enterprise systems and It Infrastructure. ✔ Management of the IT platform for servers, services and applications.✔ Design, implementation and administration of Internal Solutions (MS ISA Server 2006, WSUS, MS SQL Server 2005 \ 2008, Forefront Client Security, MS Deployment Toolkit 2008/2010, MS Exchange 2007, MS Virtual Server 2005, etc.) Show less

  • Information Technology and Communications Department Manager (Outsourcing).

    Mar 2011 - Jun 2012

  • Technology Infrastructure Coordinator (Outsourcing).

    Apr 2008 - Mar 2011
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  Illusion’s Corporation C.A. (L’EUDINE)

  Jun 2012 - Mar 2014

  Technology Infrastructure Coordinator

  In charge of the technological platform and team leader of the Helpdesk department in charge of the support of local and remote users from different enterprise sites (Venezuela, Ecuador, Colombia and Mexico) ◄ Functions | Responsibilities: ✔ Responsible for direct infrastructure security aspects, control, backup and disaster recovery schemes ✔ Ensuring high availability and efficiency of the various servers and services rendered in all these locations. ✔ Management, control, effective maintenance of different tools. ✔ Selection, Coordination and Supervision of staff and support infrastructure area (8 people) Show less

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  NW Consulting Services

  Dec 2014 - Dec 2020

  SAP Solution Manager / NetWeaver consultant for the support area and projects of the different clients of the company.◄ Functions | Responsibilities:✔ Focused on the Training, Research and Development of the different Functional Areas (Modules) of SAP Solution Manager for Implementation projects and training of their functionalities both in Internal projects and for Customers.✔ Support Point for the processes of Sale, Presale, Sizing and Design of solutions based on SAP Solution Manager to Clients.✔ Development and implementation of internal HelpDesk processes based on SAP Solution Manager as a management tool.✔ Certification of Partnership SAP Solution Manager as a Managed Service (SMaaMS), which allows the company to market packages of services managed from the private cloud with SAP endorsement of the platform and internal management processes.✔ Administration of Productive Internal Technological Infrastructure and Laboratories (Datacenter, Hosting, Servers, Virtualization, Security, SAP Systems, Backups and related).✔ Implementation of different SAP products for multiple Productive, Laboratory and Demo scenarios.✔ Activities associated with Support and Projects based on Solution Manager and Netweaver Show less

  • SAP Basis/Netweaver | Solution Manager Consultant | Freelance

    May 2020 - Dec 2020

  • SAP Basis/Netweaver | Solution Manager Consultant

    Dec 2014 - May 2020
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  MQA AMERICAS

  Jan 2019 - May 2019

  SAP Solution Manager Consultant (Freelance)
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  Procter & Gamble

  May 2020 - now

  SAP Service Ops Senior Manager

  Lead the SAP Operations related to SAP Solution Manager and SAP Archiving Operations and help as technical SAP basis lead across SAP projects led by CDO (eg. transition to S/4 Hana, SAP Archiving preparation for S/4 and others). Handle Service for SAP systems (incident, problem, change, conduct service delivery with service providers) and lead Implementation for SAP P&G Landscape. Implement providing conceptual and detailed technical design to business needs.