Vikna Karthiga

Experience

• 

  Abercrombie & Fitch Co.

  Jan 2012 - Jan 2012

  Retail Associate

  • Organised store merchandise racks by size, style and color to promote visually appealing environment. • Ensured proper merchandise presentation is maintained accordance with company standards• Price tagging and stocked products • Maintain efficient and accurate stockroom and paper work operations

• 

  Hari om tailors

  Jan 2016 - Feb 2019

  Business Manager

  • Delivered exceptional customer service by maintaining extensive knowledge or services and creating a welcoming environment• Built long-term customer relationships and advised customers on purchases and promotions. • Provided excellent customer care by responding to requests, assisting with product design selections and handling ordering functions• Personally managed any unresolved customer issues• Ensured quality and satisfactory end product to ensure customers expectations are met and completed in a timely order.• Promptly responded to general queries from clients via e-mails and phone calls1. Managing production staff ➢ Includes 5 staff in Chennai, India and outsource production team in Singapore responsible for completion of orders in a timely manner➢ Overseeing staff payments ➢ Travel made to India (5-7 times a year) to oversee and monitor performances of staff, managed hiring and recruitment, employee motivation and training. Ensured customers order proceeded is made in a timely order and delivered on time. 2. Purchasing of textiles ➢ Travelled to national and international business locations.➢ Sourced vendors, built relationships and negotiated price s➢ Identified and purchased market product demands and customer trends to attract new customers and retain existing ones for sustainable profits. 3. Social media➢ Set up from scratch and managed social media account of business – Instagram ➢ Oversaw and responded to customers reviews and enquiries and on Google. Show less

• 

  Airbnb

  Feb 2019 - now

  • Worked on Dispute mitigation and Emergency Response Management.• Investigated cases involving trauma, personal harm or brand risk • Provided empathetic support to users through the resolution of complex personal safety• Crafted clear and concise resolution plans in order to drive fair resolution outcomes• Investigated both sides of incident disputes, verified facts, determined resolutions and adhering to workflows and policies• Ensured confidentiality is maintained while performing investigations• Comprehensively documented investigations through written reports• Provided 1 on 1 mentoring session/s for internal and partner site specialists Show less

  • Law Enforcement Operations Associate

    May 2022 - now

  • Senior Safety Specialist

    Mar 2022 - May 2022

  • Safety Specialist

    Feb 2019 - Mar 2022