Experience

• 

  Manda innovatio

  Jan 2013 - Mar 2016

  Technical manager | ux designer

  • Created a hands-free safety application that would make any vehicle into a vehicle with active safety services using the phone’s GPS, accelerometer, and camera. • Collected and analyzed market data and communicated with users to influence product and design decisions.• Conducted user interviews, surveys, and concept testing to generate an MVP for our product.• Created interactive low and high-fidelity wireframes and a prototype to use during usability testing and for proof of concept.• Procured $125,000 investment to develop the application. • Created marketing campaign material ideas including slogan, branding, and visual design. • Received internal offers from pitching to BMW, Aston Martin, and Lotus. Show less

• 

  Classic car club of manhattan

  Apr 2016 - Apr 2017

  Logistics manager

  • Managed the logistics and operations for a high-end car club, ensuring seamless coordination and scheduling of vehicle usage for members.• Coordinated the transportation and maintenance of a diverse fleet of luxury and classic cars, ensuring optimal performance and member satisfaction.• Implemented a new inventory management system, reducing vehicle downtime by 20% and streamlining maintenance scheduling.•Collaborated with vendors and service providers to negotiate contracts, manage budgets, and ensure timely delivery of services.• Developed and maintained relationships with club members, providing exceptional customer service and addressing any logistical concerns promptly.• Analyzed operational data to identify inefficiencies and implemented process improvements, resulting in a 15% increase in operational efficiency.• Trained and supervised a team of support staff, fostering a collaborative and efficient work environment. Show less

• 

  Hartford police department

  Jan 2018 - Jun 2021

  Police officer 1st class & field training officer

  • Providing for public safety by responding to emergencies, enforcing motor vehicle and criminal laws, and promoting good community relations all while maintaining empathy for others and using own discretion throughout the job.• Using crisis intervention training in order to talk people down in high-stress situations.• Patrolling the city of Hartford and monitoring & investigating suspicious persons and situations as well as unusual activities.• Responding quickly to dispatch and taking appropriate actions at crime scenes.• Writing detailed, fact-based reports on arrests made, activities performed, unusual incidents observed, and accident reports.• Training the next generation of police officers. Show less

• 

  Freelance

  Feb 2021 - now

  Freelance ux designer

  • Created designs following the UX/UI design process by creating wireframes, prototypes, and designs, and by gathering feedback from stakeholders and users. • Led the redesign of a website for a beer industry copywriting firm resulting in an immediate surge of interest from prospective clients. • Conducted in-depth user research to drive data-driven decisions. • Delivered clients polished and functioning websites, encompassing high-fidelity mockups and prototypes elevating the online presence. Show less

• 

  Sovos

  Feb 2022 - now

  • Collaborated closely with leadership, product teams, and development teams to conceptualize and execute user-centric and business-driven design solutions.• Demonstrated proficiency in the end-to-end design process, ranging from low-fidelity sketches to high-fidelity prototypes, incorporating user testing and synthesizing insights into compelling stakeholder presentations.• Took charge of user research initiatives across multiple significant projects, spearheading the recruitment of interview participants, leading user interviews, and seamlessly integrating research findings into design iterations.• Leveraged a diverse array of user testing methodologies, including A/B testing, tree testing, card sorting, and five-second testing, to collect insight and devise effective problem-solving strategies.• Played a pivotal role in the development of essential components within the Mosaic design system, notably contributing to the refinement of the data grid and navigation elements.• Simultaneously managed multiple projects, skillfully navigating overlapping deadlines to deliver high-quality design solutions.• Prioritized accessibility considerations in all design work, ensuring adherence to ADA compliance standards and fostering inclusivity.• Demonstrated the tangible impact of design improvements, such as a remarkable 53% reduction in customer support calls following the implementation of a new License's page design, and an exceptional 1300% increase in Net Promoter Score (NPS) after the initial release of the Kill the Wizards project, encompassing extensive page updates.• Led the 2022 internship experience and mentored two interns throughout their summer term. Show less

  • UX Designer III

    Sept 2023 - now

  • UX Designer II

    Sept 2022 - Sept 2023

  • UX Designer

    Feb 2022 - Sept 2022