Experience

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  Lan airlines

  Jun 2008 - Dec 2008

  Performance management analyst

  • Led the elaboration of a benchmark to measure gaps between the company’s call center and industry leaders’. The benchmark was used to define priorities to become a world-class contact center.• Implemented initiatives to increase sales and improve customer service based on the analysis of sales, income and other indicators for Mexico, Brazil, Uruguay, and Bolivia. This included trainings to make executives aware of cultural differences among countries and tailor their efforts to local consumers, and technical improvements to accept major credit/debit cards from every country. • Supported the elaboration of Call Center’s detailed budget projecting sales for each country based on aggregate objectives defined by top management. Show less

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  Central bank of chile

  Jun 2009 - Jul 2011

  Financial analyst

  • Calculated the market value of fixed income securities in the Central Securities Depository of Chile, used for the Quarterly Financial Account compiled by the National Accounts Department. This project improved the accuracy of the statistics presented in Chilean National Accounts• In charge of communications between the Statistics Division and International Organizations (BIS, IMF, OECD), coordinating both especial and regular information requirements.• Co-lead a joint effort with the Chilean SEC equivalent (Superintendencia de Valores y Seguros). The project improved the data being required to public companies in Chile to avoid losing information in the transition to International Financial Reporting Standards (IFRS). Show less

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  Banco bci

  Sept 2013 - Apr 2022

  Investor relations - senior analyst

  • In charge of the company’s Quarterly Earnings Report, a comprehensive report in English for investors on the results of each quarter, based on the analysis of the main financial figures, working collaboratively with the accounting and performance management areas while achieving a 7-days reduction in the release date. • In 2019, obtained recognition from the Financial Planning and Control VP named "Achieves ambitious goals" for the quality and neatness of said report.• Decides the contents and design of the Investor Relations ‘website, both in Spanish and English and manages official outbound communications to investors.• Participates in meetings with investors and risk rating agencies in Chile and abroad and answers inquiries through different communication channels, in Spanish and English.• Led the elaboration of the 2013 and 2014 Bci Annual Reports, interacting with the areas responsible for the specific contents, and in charge of the general revision and coordination with design and photography agencies.• Prepared material and meetings for the two capital increases of the company (2016 and 2018).• The Bci IR team ranked 2nd in Latam in the 2021 Institutional Investor awards in the banking category (mid-cap). This recognition was received by investors from the buy-side and sell side. Show less

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  Mach

  Apr 2022 - now

  Financial controller