Hern-Luo Ng

Experience

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  Array Marketing

  Nov 2013 - Dec 2013

  Assembly Line Worker

  Temporary Worker Contract for Christmas- Assembled components with minimal supervision, exceeding expected quota and project milestone within designated timeframes. [Increased quota 30%]- Performed quality assurance inspection on finished components and identified issues.- Competed durable assemblies and subassemblies with hand and power tools.- Collaborated and communicate well with different ethnicity team members to promptly complete tasks and maintain consistent workflows.

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  Patin Place

  Sept 2014 - Nov 2022

  General Manager

  - Daily recording of financial transactions, reconciling bank statements, generating financial reports, and managing account payable and accountant receivable.- Oversaw company’s financial statement when the balance sheet does not balance, able to analyse and accurately identify the errors within given timeframe.- Coordinated in retrieving requested documents by auditors such as general ledger, fiscal year budgets. Invoices and bills, transaction record and financial statement. - Ensuring restaurant has sufficient inventory to operate while minimising wastage and spoilage, responsible for managing the restaurant inventory, including ordering supplies, and reconciling inventory with sale records. [Reduced spoilage $ 40]- Tasked to calculate and disbursing the payroll for the restaurant employees with a throughout explanation on each salary increase and decrease.- Mastered in cash register and credit card machine, able to modify the system within the cash register. (add new items, table rearrangement, discount, refunds, change prices and etc.)- Lead and trained new staffs to enhance customer service skills with compliance of the food safety standards and premise’s cleanliness.- Maintained customers’ satisfaction by clarifying questions regarding on orders and with timely table check-ins to assess food and beverage needs.- Performed strong interpersonal communication skills to convey information to staffs and customers. Public relation. Had numerous encounter with high profile. [Sales improved 233% during covid-19]- Oversaw company’s financial statement when the balance sheet does not balance, able to analyse and accurately identify the errors within given timeframe.- Coordinated and arranged with catering staffs to deliver food services for special event and function. Show less

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  D'ViN Global

  Jun 2017 - now

  Administrative Assistant

  - Managed company’s incoming and outgoing emails communication and provided exceptional customer service to clients and stakeholders. - Assisted in computing balance sheet, income statements, financial statement, cash flow statement, etc. for potential investors and shareholders of the company. - Established consisted structural input formal to maintain sites continuity by updating the company activities regularly, computing daily target quota and actual data.- Maintained and improved company’s reputation and positive image in markets served. Constantly enquire customers’ feedback and follow-up through emails, calls, etc. [Returned customers – average 3 boxes per week]- Incorporated SEO technique to verify maximal sites exposure to search engine by creating social media such as Facebook and Instagram with selective wordings.- Integrated costs strategies and new products to enable the company to maximise profit and minimised wastage during Covid-19, introduced disinfectants [Sales improved 300%].- Constructed a strategic filing system on excel (Goal; Objective) to ensure accuracy measurement are maintained and stocks are sufficient for daily operation basis. Show less

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  Noonnoppi Tutoring

  Jan 2023 - now

  Preschool Teacher

  - Assisted and supervised > 30 students through entire school day, while maintaining order in classroom by clearly reinforcing positive behaviours and outlining the basic standard to the students through reward system.- Prepared and developed appropriate lesson plans and methods to educate all levels of students’ accordance to their capabilities and potentials through observations. [Average result of students improved 10%]- Developed a keen sociological perspective to identify special needs student(s), so that precautionary measures and special lessons can be devise. Advised parent(s) can also acquire accurate diagnosis from certified doctor.- Collaborated well with teachers and parents to facilitated positive outcomes for students, so that positive relationships with students and parents can be established. [5 stars’ review: Facebook]- Conducted and accurately recorded students’ assessments and examinations in organised and comprehendible manner. So as future lessons can be orchestrated and parents are well informed. [efficiency enhanced 50%] Show less