Ashween Arora

Experience

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  LegalRaasta Technologies Pvt. Ltd.

  May 2019 - Mar 2020

  Human Resources Assistant

  Coordinated 200+ interviews for executives using Outlook and Google Calendar, ensuring seamless scheduling.Enhanced productivity by providing top-notch administrative support with Microsoft Office Suite.Improved document retrieval efficiency by 25% through meticulous record and compliance management with SharePoint.Boosted workflow efficiency by 20% by streamlining office processes with Trello.Maintained an organized work environment by overseeing office supplies and equipment management.Organized team-building activities and office events, enhancing employee engagement and morale.Developed and maintained process documentation to ensure consistency and knowledge sharing across teams.Implemented Trello boards to track and prioritize office tasks and projects, improving team collaboration and deadline management.Provided end-user support for office technology, troubleshooting issues with printers, computers, and other equipment to ensure minimal disruption.Created and maintained process documentation for key administrative procedures, using Google Docs to ensure accessibility and consistency. Show less

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  Grandir Plus

  Apr 2020 - Oct 2021

  Executive Assistant

  Scheduled and coordinated over 200 interviews for multiple executives using Outlook and Google Calendar.Provided administrative support, including managing correspondence and preparing reports with Microsoft Office Suite.Organized and maintained employee records and compliance documents using document management systems (SharePoint).Enhanced office efficiency by streamlining communication and resolving issues with project management tools (Trello).Oversaw office supplies and equipment maintenance, utilizing inventory management software. Organized and prioritized daily tasks for executives and hiring managers using task management tools.Handled office correspondence and inquiries, ensuring timely responses with email and communication platforms (Slack).Developed and maintained efficient filing systems, improving document organization.Coordinated office events and meetings, using event planning software and collaboration tools.Implemented office procedures to streamline administrative processes with workflow automation tools. Show less

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  Walmart

  Nov 2021 - Aug 2022

  Customer Service Representative

  • Delivered exceptional customer service, contributing to a 95% customer satisfaction rating.• Managed an average of 100 customer inquiries per shift, providing detailed product information and assistance.• Achieved a 90% response rate within 24 hours for customer inquiries across multiple channels.• Cut escalated issues by 20% through efficient complaint resolution.• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers. Show less

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  Your Highness

  Oct 2022 - Sept 2023

  Office Administrator

  Managed professional customer interactions and inquiries.Processed sales orders and payments accurately.Recorded and tracked customer interactions in POS system (LIGHTSPEED) Monitored and maintained inventory levels.Facilitated efficient upselling and cross-selling techniques.Supported overall sales operations and customer service.

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  Paymentus

  Oct 2023 - Sept 2024

  Client Services Representative

  Ensured compliance with PCI DSS for secure customer data handling.Processed payments accurately and efficiently.Managed multitasking in a fast-paced environment.Analyzed and escalated complex customer issues.Completed monthly training to stay updated on company trends and procedures.Proficient in using Salesforce for efficient workflow management.