Lav Chauhan

Experience

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  Barnhill Community High School

  Sept 2009 - Aug 2012

  IT technician

  Troubleshooting Workstations, Printers, Microsoft Outlook, Microsoft Word, Microsoft Excel, Active Directory, Microsoft ExchangeSetting up WorkstationsSetting up remote access via VPNSetting up Internet Access PointsSetting up IP Addresses for workstationsDaily routine back up checksRe-Imaging using GhostUpdating and Installing SIMSInstalling software on MAC formatSetting up Sophos and McAfee Security for workstationsWindows UpdatesNetwork TroubleshootingPartitioning Hard DrivesRebuilding and connecting workstations to domainsSetting up Projectors and Laptops for Assembly’sKeep fully up to date with policy and procedures relating to all aspects of the job, ensuring they are closely adhered.Offering technical support to both teachers and students (customer service skills)Consistently providing high levels of communication skills building rapport with both Teachers and Students Show less

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  Northwood College

  Dec 2012 - Sept 2014

  IT technician

  Windows administration, including the use of Active Directory.Maintained and configured existing and new servers, including Windows 2003-2008 R2 servers.Maintained, upgraded and repaired a wide range of PC's and peripherals; built and deployed installation packages. Detected, diagnosed and resolved PC, peripheral and application errors.Worked closely with the ICT Team, ensuring that any problems with the network are promptly communicated to the school staff and student body, as appropriate.Set up, maintained and configured new and existing machines, including networked PC's, laptops and other computers, along with associated hardware, software, infrastructure and peripherals.Maintain Active Directory accounts Create and apply Group Policy objects (GPOs) • Configure GPO templates • Configure software deployment GPOs Show less

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  Turn IT On!

  Sept 2015 - Jun 2016

  Junior IT Consultant
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  Michael Page FTSE 250 Company

  Jun 2016 - Jan 2017

  Service Desk Analyst

  Michael page - FTSE 250 companyExperience with dealing with Executive user's ( Managing Director's , Director's )Answering all service desk support requests in a timely and professional mannerLogging all phone calls, voicemail's and emails into the service desk systemOwning all issues logged from initial conversation through to resolution, ensuring the internal customer is kept informed of any developmentsProviding 1st & 2nd line support to all Internal queriesAnalyzing service desk performance and suggesting areas for improvement where appropriateMaintaining up to date information and documentationAnalysis, diagnosis and resolution of staff technical issuesShadowing user's to troubleshoot systems Using Citrix Applications and systems Tracking emails using Mimecast Show less

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  Spencer Stuart

  Jan 2017 - Apr 2017

  EMEA Service Desk Analyst
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  Monster Energy

  Apr 2017 - now

  • EMEA IT helpdesk manager

    Mar 2024 - now

  • Emea Helpdesk Lead

    Feb 2022 - Mar 2024

  • Global IT Analyst

    Apr 2017 - Aug 2022