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Hemanth Peela

Hemanth Peela

Customer Service Representative

Followers of Hemanth Peela59 followers
location of Hemanth PeelaVisakhapatnam, Andhra Pradesh, India

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  • Timeline

  • About me

    Assistant Manager Operations, Concentrix

  • Education

    • Chaitanya Engineering College, Chaitanya Valley, Kommadi, Madhurawada,Pin-530041(CC-L6)

      2013 - 2017
      Brech Btech Mechanical engineering

  • Experience

    • Concentrix

      Dec 2017 - Jul 2018
      Customer Service Representative

      Left this organisation with a good experience related in serving good customer experience in search of better opportunities.

    • Tech Mahindra

      Jul 2018 - May 2022

      Promoted as a Team in the rolled out IJP from an Adhoc SME Support. Promoted as an Adhoc Subject Matter expert from the role of Customer service representative. Joined the organisation as a Customer service representative for a Non Voice Chat Process.

      • Customer Service Team Lead

        May 2019 - May 2022

      • Subject Matter Expert

        Jan 2019 - May 2019

      • Customer Service Representative

        Jul 2018 - Jan 2019

    • Concentrix

      May 2022 - now
      Assistant Manager

  • Licenses & Certifications

    • Competency based Interviewing Skills

      Tech Mahindra
      Aug 2019