Experience

• 

  Adib - abu dhabi islamic bank

  Sept 2015 - now

  Front line defense of social engineering and Risk control analysts team managementMonitor e-channels daily operations and the potential risk of any security breach, analyze collected data and reduce system weaknessesCapacity planning, call volume forecasting and schedulingPrepares and analyzes internal and external report for management reviewControl OMNI screening Maker & Checker processPrepare and report business unit related formsEnsure business unit tasks are carried out as per process and procedures outlinedContinuous coaching and mentoring individuals within the teamConstant checks on team performanceMonitoring and checking of all reporting and tracking templates, ensuring that TATs and SLAsare metUpdated and Adaptable with regulations and constant changesDetermine and quantify potential risks according to the Acceptance, Avoidance strategyIdentifying process gaps, opportunities of risk and working towards bridging the gapsConduct regular reviewsContinuously find ways of improving processes which increase efficiency, reduce rework and improve customer experienceComply and perform Key operational controls as per polices & procedures and ensure that the team is complying on the same. Show less Identify potential fraudulent activities and riskReduced fraud losses, Prepares and analyzes internal and external reports.Continuously find efficient and effective resolutionIdentify process gaps and opportunities, work towards bridging gapsComply and perform Key operational controls as per P&P and ensure team complianceConduct regular reviews of any process improvement opportunities.Ensure all task is carried out as per process and proceduresContinuous support, guidance, and team developmentEnsure teamwork and continuous coachingConstant checks on team performanceEnsure TATs and SLAs are met, Prepare forms, monitor, and check all reporting and tracking templatesContinuous improving of processes and efficiencyReduce rework and improve customer experience Show less • Prepares, analyzes internal, external reports and forms• Ensure all tasks is carried out as per process and procedures outlined.• Mapping of current process, identifying and implementing improvements on process• Improve efficiency continually, reduce rework, improve customer experience, identify process gaps• Work towards bridging gaps and conduct regular reviews of process improvement.• Comply and perform Key operational controls• Ensure handling all critical post transaction checking within agreed timelines.• Setting, maintaining, monitoring KPIs, ensure KPIs, TATs, SLAs is met• Maintain excellent relationships with internal stakeholders by liaising and resolving• Continuous coaching, mentoring, engagement, people development, providing support and guidance,• Ensure timelines, datelines are met, constant checks on team performance• Adherence to process, monitoring and checking all reporting, tracking templates• First point of risk defense, apply necessary and instant actions in case of suspicious. Show less

  • Operational Risk and Control Manager - Abu Dhabi Islamic Bank

    May 2023 - now

  • Senior Associate Risk Control Manager

    Dec 2021 - Apr 2023

  • Risk Control Team Leader

    Jul 2019 - Dec 2021

  • Customer Verification Team Leader

    Sept 2015 - Jun 2019